Whitepaper
The Agent Operations Centre
Download the whitepaper to learn how organisations can operationalise AI safely, reliably, and cost-effectively.
Download the Whitepaper
Microsoft Cloud & AI Innovation Day - Competition terms and conditions
Promoter: Fusion5 Limited. Open to attendees of Microsoft Cloud & AI Innovation Day aged 18 or over, excluding Fusion5 employees and their immediate families.
Entries open at 8 am and close at 5 pm on 12 November 2026. To enter, scan the event QR code and submit the AOC white paper download form with valid contact details during this period. One entry per person. No purchase necessary.
Two distinct winners will be drawn at random at 10 am on 13 November 2026. Each winner will receive one black Plaud NOTE AI Voice Recorder. The prize is the device only; no paid subscription is included. Prizes are not transferable or redeemable for cash. All times are New Zealand daylight time (NZDT).
The Missing Operational Layer for Enterprise AI
AI agents are rapidly entering enterprise systems — automating procurement, compliance, finance, and customer operations.
But while organisations are learning how to build AI agents, very few are prepared to operate them safely at scale.
This whitepaper introduces the Agent Operations Centre (AOC) — a new operational discipline designed to monitor, govern, and optimise enterprise AI agent portfolios.
Inside you’ll discover:
- Why AI agents create new operational risks
- The six challenges of running AI at enterprise scale
- Why current AI governance and monitoring approaches fall short
- The five pillars of the Agent Operations Centre
- The emerging role of Managed Intelligence Providers
- A maturity model for operationalising AI agents
Industry analysts predict over 40% of agentic AI projects will fail due to poor cost and risk controls.
Deploying AI is one step. Operating it is what enables scale.
AI agents are not just tools. They are autonomous systems that:
- make decisions
- access enterprise data
- execute transactions
- interact with customers
This introduces a new operational responsibility.
Without the right controls in place, organisations can quickly lose visibility of how agents are behaving, what they are costing, and the impact they are having across critical workflows.
About the authors
Jaime Enríquez | Group Head of Strategy and Transformation
Jaime leads our board strategy process, which sets the direction for how we create value for our customers, partners, communities, shareholders and employees.
Shannon Moir | Director of AI
Shannon leads Fusion5’s AI capability, helping organisations understand and prepare for the impact of artificial intelligence across their people, processes and technology.
Richard Evans | Director Managed Services
Richard leads Fusion5’s Managed Services practice across Australia and New Zealand, delivering managed IT, cloud and business application services that help organisations run stable, secure and well-governed technology environments.
