NetSuite Video Testimonials

Since 2003, NAK Hair has provided proudly Australian-made haircare solutions. With a down-to-earth philosophy, natural vegan ingredients, and a commitment to creating beautiful and sustainable haircare for everyone, NAK Hair has expanded considerably. But that’s also put pressure on processes, and increased the need for streamlined processes and centralised data management.  

That’s where Fusion5 and NetSuite came in.  

We worked with NAK Hair to shift them away from clunky spreadsheets and manual processes, and into the world of ease and transparency of cloud-based ERP NetSuite.  

As ERP Manager at NAK Hair, Malissa Marshall is a leader in the company’s transformation. She explains,

We've done a really big focus on improving our processes and making sure a lot of our data is available inside NetSuite. In the past, we had data in a spreadsheet, and then there was a little bit here, and it was on this part of the order, but it should have been in the custom—and there was just nowhere to find everything. Now we can just go click, click, click, and everything is there. It's really handy.  

Gone are the days of scattered information and disconnected systems. With NetSuite, NAK Hair have been able to consolidate their data into one platform, offering a single source of truth and visibility for their operations. That means easier management of their resources, and more informed decision-making.   

For a company committed to excellence, NAK Hair’s shift to a thoroughly modern ERP was the natural move – and one that will see them only grow further, and support more Australians to feel beautiful through their hair rituals every day. And we’re chuffed to have been a part of their story. 

Upgrading to a new ERP that could effortlessly handle the complexities of the business meant getting a lot right. Just as well Fusion5 were at hand to help SIXT make the move to NetSuite. 

General Manager of Finance at SIXT Stephanie McMullen led the charge on this project, ensuring that NetSuite would provide the right level of view and functionality for the complex multi-location business. Stephanie says,

In July 2023 we implemented NetSuite, and Fusion5 supported us in delivering that project. The thing that really resonated with me around the support that Fusion5 gave us was the change management piece, which is always such a massive part of implementing a system like NetSuite.  

Knowing that transitioning from legacy systems to a fully-integrated ERP would require a tailored approach, Fusion5 recommended a hybrid strategy that would see a smooth implementation and a fostering of the internal expertise needed to support the system long-term.   

As Stephanie explains,

We were able to bring one of our team members into the project who had no change management experience. [Fusion5] mentored him and trained him so that he had change management expertise and was able to support and work with Fusion5 in the change management aspects of our rollout.

This approach ensured that key changes weren’t simply imposed from the top down, but were instead nurtured within the team. From a change management perspective, Fusion5 wanted to deliver a service that was ideal for the SIXT’s implementation, and empower them for long-term success – and together we did just that, transforming SIXT’s operations in the process. 

Since 1965, Bayton has been leading the charge as one of Australia’s top cleaning service providers. Specialising in high-risk and critical cleaning services across diverse industries including aged care, health, hotels and accommodation, retail, and food manufacturing.   

But as industries evolve, so do businesses’ needs. Bayton were ready to embrace a digital transformation – without losing sight of the principles that have helped this family owned and operated business to thrive. Fusion5 jumped at the chance to work with Bayton and help them improve their operations with cloud-based ERP NetSuite.   

As Luke Baylis, Associate Director of Bayton Cleaning, explains, "A lot of our systems are now being migrated from manual systems into digital systems, and so we've had to undergo a huge sort of transformation when we're looking to implement NetSuite.”  

NetSuite is powerful, however that comes with an additional challenge: a strategy for getting the most of it. As Luke adds, they needed a professional partner to help them succeed:

Fusion5 were amazing. We sat down and created a consultative approach, and we set up weekly meetings. Despite there being a lot of unknowns and uncertainty, Fusion5 held our hand throughout the whole process. 

With Fusion5’s support, Bayton Cleaning were able to successfully implement a system that removed friction from processes and integrated previously disparate systems – on time, and on budget.

Since starting in 1932, Downies Collectables has become Australia’s most trusted name in numismatics, with coins, banknotes, model cars and unique memorabilia guaranteed to excite any collector or enthusiast of the rare and iconic.   

Operating for almost a century has meant a lot of change. Over the years, processes have become increasingly complex, and data starting to be scattered across systems. The best in the business needed an outstanding partner to help them streamline their operation – so they turned to Fusion5 to implement NetSuite as their new ERP.  

As Chris Sealey, COO of Downies Collectables, explains, “In the old system, lots of transactions were required to complete a task, leading to a lot of complexity. We wanted to reduce that down to one streamlined process.”  

We implemented NetSuite, a powerful cloud-based ERP trusted by countless businesses around the world, to handle their processes and allow better insights into data for Downies. Guiding the company through the process was an easy process, and the Downies team on board with the necessary changes. The result was not just a project on budget and meeting timeframes, but also better results for Downies.  

As Chris says,

With NetSuite, we've found that the visibility has improved unbelievably. There's far less requirement for people to jump into the system and perform unnecessary transactions, freeing up resources significantly.

Downies Collectables remains at the top of their game in rare and iconic memorabilia – and it’s that much easier with a smarter ERP like NetSuite, and a partner like Fusion5, driving their success.