Account Manager

• Work with top NZ organisations on impactful projects
• Enjoy flexibility & perks like social events & birthday leave
• Grow your career with training & clear development paths

Fusion5 is your trusted transformation partner, empowering organisations to unlock growth and realise their full potential through digital innovation. We deliver tailored solutions across ERP, HR & Payroll, CRM, ITSM, CPM, and Infrastructure - powered by expert consulting, cloud services, and ongoing support.

We're now looking for an Account Manager with 3+ years' experience to join our team in Christchurch starting in January 2026. In this role, you'll build trusted relationships with our customers, drive solution adoption, and grow revenue across multiple pillars for our Small, Medium and Corporate clients.

What You'll Do

As a key member of our team, you'll play a pivotal role in driving customer success and business growth. Your responsibilities will include:

• Serving as a trusted advisor to customers, aligning Fusion5's offerings with their strategic objectives to deliver meaningful business impact.
• Developing and managing account plans, renewals, and upsell opportunities to drive growth and ensure exceptional client satisfaction.
• Building strong relationships with C-level stakeholders and senior management.
• Driving cross-sell initiatives, promoting Fusion5's full solution suite, and helping customers unlock the power of AI.
• Collaborating with internal teams to ensure seamless delivery and outstanding outcomes.
• Championing Fusion5's success through case studies and referrals.

About You

You're a relationship builder, a strategic thinker, and a customer champion. You have a passion for technology and problem solving. You thrive in dynamic environments and bring a proactive, solutions-focused mindset. You're known for your ability to adapt quickly, solve problems with insight, and communicate with integrity. You build trust, foster collaboration, and consistently deliver value.

You also embody our Fusion5 values:

• Passion - We inspire enthusiasm, pursue excellence, and have fun along the way.
• Integrity - We hold ourselves accountable, acting with honesty and respect.
• Commitment - We're committed to generously empowering each other.
• Teamwork - We collaborate to provide timely support and strong leadership.
• Success - We celebrate delivering quality results and outstanding outcomes.

What You Bring

In this role, you'll draw on your experience and expertise to deliver exceptional outcomes. Ideally, you'll have:

• 3+ years' experience in account management, service delivery, or sales-based roles, preferably within B2B technology or professional services.
• Proven ability to manage complex stakeholder relationships and achieve favourable commercial outcomes.
• Solid understanding of the business technology landscape and a strong professional network.
• Excellent commercial acumen, along with outstanding negotiation, presentation, and communication skills.
• Tertiary qualification (preferred).

What's in it for you?

At Fusion5, you'll have the chance to partner with leading New Zealand organisations to tackle complex challenges and deliver meaningful business solutions. You'll join a collaborative, growth-focused team that values innovation and customer success. We offer:

• A supportive environment that fosters curiosity, innovation, and continuous learning.
• A discretionary bonus scheme to recognise your contributions.
• Flexible working arrangements, plus birthday leave, volunteer days, and regular social events.
• Clear professional development pathways, including access to certifications and training.

Ready to make an impact?

Apply now and become part of a team that thrives on transformation, collaboration, and success. If you're looking for a role where your work truly matters and your career can flourish, we'd love to hear from you.