Xurrent combines ITSM, ESM, and SIAM in one platform, saving time, money, and effort while enhancing user satisfaction.
Why choose Fusion5 and Xurrent
Discover how Fusion5 and Xurrent can transform your business operations.
Managing multiple service management tools can be challenging and time-consuming. Our partnership with Xurrent enables you to streamline your enterprise service management, ensuring seamless integration, enhanced efficiency, and improved service delivery.
Unified platform
Integrate all your service management processes into a single platform. With Xurrent’s comprehensive solution, you can manage workflows, automate tasks, and ensure all your services are aligned with your business objectives
Enhanced collaboration
Boost team productivity and collaboration across departments. Xurrent’s intuitive interface and advanced collaboration tools make it easy for teams to work together, share information, and resolve issues faster.
Improved service delivery
Deliver exceptional service to your customers with our integrated service management solutions. Monitor performance, track SLAs, and ensure your team meets customer expectations every time.
A reputable partnership
By leveraging our partnership with Xurrent (formerly 4me), Fusion5 ensures that you not only streamline your service management but also enhance collaboration and deliver superior service to your customers. Our integrated solutions are designed to meet your unique business needs and drive your success.
Xurrent was affordable, fit for purpose, and ultimately value for money. Their roadmap and their vision aligned with our approach.
Marcos Baez, Manager of Information Technology, Shellharbour City Council
Are You in the Market for a New ITSM Solution?
Explore this on-demand event to understand the key factors in choosing the right ITSM solution.
Gain insights into evaluating options, ensuring seamless implementation, and maximising the benefits of IT service management.
Frequently asked questions
What can Xurrent do for my organisation?
How Xurrent provides complete visibility and control of service cost and quality?
Xurrent’s architecture links every feature to a service, providing real-time visibility and tracking, continuous feedback, and user sentiment analysis.
How do you save IT service costs with Xurrent?
Xurrent automates repeatable tasks, providing visibility into service costs and freeing IT resources for high-value projects.
Are you in complete control of the cost of each service you provide?
Control is achieved if you can report in real-time on:
- SLA target and performance
- User satisfaction
- User rating
- Actual cost
- Risk score
Which departments use Xurrent in an organisation?
Any department that needs to respond to issues, fulfill requests, provide information, or handle cases can benefit from Xurrent, typically starting with IT.
How quickly can Xurrent be implemented?
Xurrent can be up and running in three to five weeks.
What is the cost structure of Xurrent?
Xurrent offers a consumption-based subscription model, ensuring you only pay for what you use.
Can Xurrent integrate with other tools and systems?
Yes, Xurrent provides strong integration capabilities, allowing seamless operation with other tools and systems.
How does Xurrent ensure data privacy and security?
Xurrent incorporates strong data privacy controls to protect sensitive information and ensure compliance with regulations.
