Fusion5 has been named to the 2026/2027 Inner Circle for Microsoft AI Business Solutions, marking the tenth consecutive year the company has received Microsoft Inner Circle status.
Inner Circle recognises Microsoft partners demonstrating the highest level of business performance, customer impact and capability across Microsoft AI Business Solutions.
Ten years of change
Over the past decade, Microsoft business technology has evolved considerably. Cloud platforms have matured, Microsoft Dynamics 365 and Power Platform have transformed how organisations approach business applications and automation, and AI, Microsoft Copilot and agentic technologies are now changing how work itself gets done.
For Fusion5 Group CEO Deepak Nangia, ten consecutive years of Inner Circle recognition reflects the importance of continuing to evolve rather than standing still.
Technology has changed enormously over these ten years as have the challenges our customers are asking us to address. What matters is that we keep learning, building our capability and stay close to where Microsoft solutions evolution so that we can translate that technology into business value for our customers.
Closer to Microsoft, closer to what’s next
Membership of the Inner Circle provides opportunities for Fusion5 to engage closely with Microsoft leaders, product teams and the wider Microsoft AI Business Solutions community.
That connection matters as the pace of technology change accelerates. Understanding what is coming is one part of the equation. Understanding where it can create meaningful business value is another.
Fusion5 combines those insights with its experience across Australia and New Zealand to help customers make informed decisions about Microsoft Dynamics 365, Microsoft Power Platform, Microsoft Copilot and AI-powered business solutions.
From business applications to AI business solutions
This year’s recognition is specifically for Microsoft AI Business Solutions, reflecting the growing role AI is playing across Microsoft’s business technology portfolio and in the organisations using it.
For Fusion5, that aligns with a broader shift already underway with customers. As AI becomes embedded in the technology organisations use every day, the opportunity is moving beyond individual tools and experiments towards redesigning how work gets done.
The next few years will require organisations to rethink processes, roles, operating models and governance around an increasingly AI-enabled workforce.
For Deepak, that means Fusion5 needs to be on the same journey as its customers.
If we want to credibly guide our customers through this change, we need to be go through it ourselves. We talk about Fusion5 as Customer Zero because we’re actively redesigning how we work, applying these technologies in our own business and learning what it takes to make that change stick. This gives us more than product knowledge. It gives us lived experience we take back to our customers as they make the same decisions on where AI fits, how their businesses need to change and what it takes to get there.
