Waypoint REIT's managed services journey

As one of Australia’s leading listed real estate investment trusts, Waypoint REIT manages a national portfolio of 395 fuel and convenience property assets with a lean, efficient team.

Fusion5 was selected as the external partner to provide IT support under its PartnerPlus model. The approach was straightforward and effective: a helpdesk when issues arose, hardware setup for new laptops, and remote management of the IT environment.

“Initially the focus was on stability, making sure core systems and daily operations ran smoothly,” recalls Aditya Asawa, CFO. “Fusion5 looked after everything from routers to laptops. If something stopped working, we’d raise a ticket, and it would get fixed. It was reliable, and it worked.”

For a time, that model was exactly what the business needed: light-touch, reliable, and cost-efficient.

When "keeping up" means looking ahead

a woman on a video call with four other people

Cybersecurity expectations have since risen, compliance obligations for listed entities have tightened, and technology itself is moving faster than ever.

We had built a foundation of trust with Fusion5, and the team knew our environment inside out. The next step was about staying current, with the right experts and tools keeping us up to date and safe from an ever-increasing threat landscape.”

Fusion5 proposed shifting to a proactive managed service designed to continually monitor, maintain, and improve Waypoint REIT’s IT environment.

The change was about building assurance and confidence, knowing that updates, upgrades, and security enhancements would happen automatically with support from specialists who understood both the business and the regulatory expectations of an ASX-listed company.

The managed service model

Fusion5 provides end-to-end management and monitoring through its Cloud and Infrastructure Managed Services framework.

The integrated offering gives Waypoint REIT a single, trusted environment that is continuously monitored and improved.

Being a listed company, we have compliance obligations to meet and expectations from a wide group of stakeholders when it comes to security and data management. Knowing there’s an experienced team watching, testing, and improving that environment gives real comfort.”

The managed service also provides regular reporting for Waypoint REIT, translating technical detail into business-level assurance and recommendations where changes might have a day-to-day impact on staff.

Confidence, continuity, and capability

five women working on their laptops at a table

For Waypoint REIT, the benefits of the managed model show up quietly in the background, in the problems that don’t occur and the risks that never materialise.

“It has a good sleep-at-night factor to it,” Aditya says. “The environment has shown a high level of stability and resilience for our small team. When there’s a problem, it’s resolved quickly. When there’s an opportunity to improve, Fusion5 brings it to us.”

“We get to engage with the same people at Fusion 5 who know our environment well,” adds Aditya. “That consistency means we don’t have to re-explain who we are or how we work. It feels like an extension of our team, not an outsourced function.”

Fusion5 provides access to a broad range of specialists, from network and cloud engineers to cybersecurity and AI experts.

When Fusion5 recommends something, it has been thought through, and it is relevant for us. It is a good balance of innovation and practicality."

Staying current, secure, and simple

The proactive nature of the service means Waypoint REIT’s technology environment continually evolves. Updates and upgrades roll through automatically, vulnerabilities are patched before they become issues, and system improvements are implemented as part of the service.

Why it works

The managed service ensures that technology, compliance, and security keep pace, allowing the team to focus on managing assets and giving stakeholders confidence that the infrastructure underneath is modern, secure, and continually evolving.

A lot of managed service or IT support models make you fit into their way of working. Our model doesn’t feel like that. It feels a lot more integrated.”

When trust meets expertise, managed service becomes more than support, it becomes peace of mind.

Fusion5 know our environment inside out and take ownership for outcomes, not just tasks. They're invested in our success because that's what we expect from a partner."

Aditya Asawa | CFO, Waypoint REIT

IT managed services designed around capacity and capability

Fusion5 provides IT managed services for organisations across Australia and New Zealand that want to make deliberate choices about how technology is run, supported, and evolved.

Fusion5’s managed services model helps organisations decide which capabilities to retain internally and where specialist support adds greater value. This includes proactive management of cloud and infrastructure environments, managed security services, and ongoing optimisation aligned to business and regulatory priorities.

This approach provides confidence that core technology is being actively managed, risks are monitored, and the environment continues to evolve, while internal teams stay focused on the areas that matter most to the business.

Q&A

Why do organisations choose managed services as a strategic model?

Many organisations choose managed services to move away from reactive support and towards a more intentional operating model. By partnering with a managed services provider, businesses can balance internal capacity with external expertise and decide which technology domains are best managed internally versus externally.

This approach allows internal teams to focus on strategic priorities while trusted partners take accountability for defined areas such as cloud platforms, infrastructure, and security.

How do IT managed services support stability, security, and scalability?

IT managed services provide continuous monitoring, proactive maintenance, and regular optimisation to help environments remain stable and secure. Services are designed to scale as organisations grow, whether that involves expanding infrastructure, introducing new applications, or strengthening security controls.

This flexibility ensures organisations only invest in the capability they need, when they need it, without overcommitting internal resources.

What cloud, infrastructure, and security services are typically included?

Managed services commonly include cloud and infrastructure management across platforms such as Microsoft Azure and Microsoft 365, along with device and identity management, patching, upgrades, performance optimisation, and regular health checks.

Managed security services are often embedded as a core component, providing continuous monitoring, threat detection, and support for compliance with recognised security frameworks.

Why partner with Fusion5 for IT managed services?

Fusion5 delivers managed services across cloud, infrastructure, and security with a strong focus on accountability and outcomes. With deep expertise across Microsoft, AWS, and Oracle Cloud environments, Fusion5 helps organisations design managed services that align to real business needs.

The result is an IT environment that is actively managed, secure by design, and able to evolve over time, while internal teams remain focused on the areas that matter most to the business.