The business 
redesign imperative

Light breakfast, tea/coffee, and networking with peers and Fusion5 experts. 

AI has moved well beyond experimentation. The question facing most organisations is no longer whether to adopt AI, but how to turn it into measurable business value. This opening session sets the context for the day and explores why the next phase of AI is about business redesign as much as technology. 

Speakers: Deepak Nangia (Group CEO), Kristy Brown (CEO NZ) 

AI is changing more than individual tasks and workflows. It's reshaping how organisations operate, compete and create value. This session explores why organisations creating the greatest value from AI are redesigning processes, decision-making and operating models, not simply adopting new technology. 

Speakers: Jaime Enriquez (Group Head - Transformation and Strategy), Kristy Brown (CEO NZ) 

Many organisations have moved beyond AI experimentation, but scaling it safely and consistently across the business remains a challenge. This session explores Fusion5’s view of a mature AI operating model, balancing distributed innovation with centralised governance through an agent factory approach, progressive trust, and production stage gates.

Speakers: Matt Lingard (Head of Microsoft Business), Jonathan Rickard (Head of Transformation and Strategy NZ) 

Hear how organisations are moving from AI ambition to measurable business impact. Our customer panel will share the opportunities they've pursued, the challenges they've encountered, and the practical lessons they've learned as AI becomes part of everyday business operations. 

Speakers: Customer panel announced soon 

Refreshments & networking.

Every organisation is exploring how AI can improve customer and operational outcomes, but understanding what business redesign looks like in practice is often less clear. Using a familiar retail process as an example, this session walks through an end-to-end AI-led redesign, highlighting how work changes, the roles and decisions involved, and where value is created.

Speakers: Marie Sideris (Business Transformation Lead), Mary Ann Tan (General Manager/CoE Lead - F&O AU) 

Many organisations can build a successful AI pilot, but far fewer can scale it into something secure, reliable and production-ready. This session explores what it takes to bridge that gap, from getting your data estate and ontology right to creating the foundations for accurate, trusted outcomes at scale.

Speakers: Steve Emanouel (General Manager - Data & Integration), Jonathan Rickard (Head of Transformation and Strategy NZ)  

As AI agents begin taking on real work, organisations need new approaches to governance, accountability and operational oversight. This session introduces the Agent Operations Centre and explores how businesses can manage AI safely, responsibly and at scale. 

Speakers: Jaime Enriquez (Group Head of Transformation and Strategy), Troy Gerber (CTO - AI Transformation NZ) 

Many organisations are beginning to automate work with AI, but introducing agents into production raises new questions around accountability, oversight and governance. This session explores how roles, decision rights and supervision models evolve as agents become part of day-to-day operations, helping organisations create clear ownership and accountability for the outcomes they deliver.

Speakers: Belinda Muir (Group General Counsel), Becky Rutherford (Director of Business Applications NZ) 

Lunch and drinks; time to connect with speakers, Fusion5 experts, and peers.

Knowing where to start is often the biggest challenge. This session outlines the first 90 days of building a practical AI roadmap, helping leaders identify the priorities, decisions and actions that create momentum and measurable business outcomes. 

Speakers: Drew Alexander (Director of Microsoft AI)

The day concludes by bringing together the key themes and practical insights shared throughout the event. We'll reflect on what organisations need to change to turn AI potential into measurable business outcomes, and the next steps leaders can take to move forward with confidence. 

Speakers: Deepak Nangia (Group CEO), Kristy Brown (CEO NZ)