Insights & Resources

In this fireside chat, Fusion5 Group CEO Deepak Nangia and Microsoft’s Sujesh Kodoth discuss what it takes to move from AI curiosity to enterprise-wide capability. The conversation explores Fusion5’s AI transformation journey, the role of trusted partnership, and what ANZ organisations can learn from a practical approach to scaling AI.

AI initiatives often underperform because they rely on fragmented, inconsistent data. This blog explores why connected, real-time data across commerce, ERP and inventory systems is critical to unlocking reliable AI outcomes and enabling true agentic commerce.

Many retailers still rely on fragmented inventory data, leading to inaccurate stock availability and costly fulfilment issues. This blog explains how AI-driven inventory coordination aligns real-time data across systems to improve accuracy, reduce costs and meet customer expectations.

Retailers operate across more channels than ever, but customer experiences remain inconsistent. This blog explores how connected commerce - built on unified data and AI-driven coordination - enables seamless, end-to-end customer journeys.

Engineers Australia transformed its member support experience by replacing fragmented legacy systems with Microsoft Dynamics 365 Contact Center. The result is faster, more personalised support and a stronger digital foundation for future innovation.

With a fixed go‑live date, Duncan Cotterill implemented Jemini Payroll with Fusion5 to deliver a more intuitive experience, stronger adoption and better people reporting.

Donaghys modernised production, planning, and compliance by moving from AX to Dynamics 365 Finance & Operations with Fusion5. The implementation strengthened quality, traceability, control, and operational resilience for a long-standing NZ manufacturer.

Nexeus Global replaced a complex Excel-based consolidation model with IBM Planning Analytics, implemented by Fusion5. This transformation empowers Nexeus Global to integrate new acquisitions quickly, benchmark performance, and support confident decision-making.

Many AI failures don’t appear as errors or outages. They surface as decisions that sound plausible but aren’t aligned with business context, quietly increasing risk over time. This article explores why traditional monitoring fails, why human judgment is essential, and how organisations should rethink oversight of AI agents.

RHCNZ Medical Imaging Group, partnered with Fusion5 to introduce an AI-powered website assistant built on Microsoft Copilot Studio. The solution helps patients easily access practical appointment information, reduces avoidable contact centre calls, and delivers a calmer, more supportive digital experience across New Zealand.

This article explores why running AI in production is fundamentally different from building it, and what needs to be in place for it to work at scale. 

Barnardos NZ worked with Fusion5 to unify Dynamics 365 and education data in a secure data lake, using Power BI to simplify reporting and build trusted foundations for insight.