Amazon Connect
Contact centres your customers want to call
Customers expect seamless engagement across every channel, yet many contact centres struggle with disconnected systems and inefficiency. Fusion5 and Amazon Connect deliver a fully managed, AI-enabled solution built to scale.
It’s not just about managing calls. It’s about transforming the customer experience.
Disconnected systems, rising service costs, and inconsistent customer interactions are all too common in today’s contact centres.
Fusion5 and Amazon Connect change that. We help you:
- Unify engagement across voice, chat, SMS, and self-service to deliver seamless customer journeys.
- Improve efficiency with intelligent routing, sentiment analysis, and workflow automation that free agents to focus on high-value conversations.
- Ensure compliance and security with data residency in the AWS New Zealand Region, giving you sovereignty and peace of mind.
Cost savings
Shift from hardware-heavy, legacy systems to a pay-as-you-go model.
Customer satisfaction
Faster resolution times and more personalised service.
Scalability
Easily flex capacity to handle seasonal or unexpected demand.
Innovation
Continuous improvements with AI-powered features and zero downtime.
Your AWS Advanced Tier Services partner
As an AWS Advanced Tier Services Partner, Fusion5 combines deep local expertise with global cloud capability. Our partnership with AWS ensures every Amazon Connect deployment follows best-practice principles for scalability, security, and innovation — empowering organisations to deliver exceptional customer experiences with confidence.
