Technical Consultant – Modern Work

• Own complex escalations across Microsoft Modern Work and managed services customers
• Deliver hands-on Intune, endpoint management, migration and implementation work
• Help turn approved designs into secure, supportable customer outcomes

We’re looking for a Technical Consultant – Modern Work to deliver high-quality project and managed service outcomes across Microsoft Modern Work, with a particular focus on Microsoft Intune and modern endpoint management. This hands-on role combines complex escalations and repeatable technical work for annuity customers with implementation delivery, migrations, deployments, testing, remediation and documentation.

What you'll do

• You’ll work from approved designs, agreed scope and direction provided by Senior Consultants, Technical Leads or Architects. You’ll own hands-on implementation activities, manage escalations, and help ensure solutions transition effectively into ongoing operations.
• Take end-to-end technical ownership of complex escalated incidents, service requests, problems and changes across customer environments.
• Act as a senior escalation point for Service Desk, Technical Engineers and other support teams, providing structured troubleshooting, remediation and recovery guidance.
• Lead root-cause analysis for recurring or high-impact issues and turn findings into preventative actions, service improvements, documentation or automation.
• Own repeatable technical activities for annuity customers, including standardised deployments, configuration changes, health checks, remediation and scheduled service improvements.
• Execute hands-on technical activities within small to medium Modern Work projects, migrations, deployments, upgrades and technical improvement engagements.
• Own defined implementation workstreams under the direction of a Senior Consultant, Technical Lead or Architect; translate approved designs into tasks, configurations, test plans and rollback steps.
• Participate in technical workshops, identify risks and dependencies early, perform configuration and migration activities, coordinate testing and customer acceptance, and transition solutions into Managed Services.
• Implement, configure and support Microsoft Intune across Windows, iOS/iPadOS, Android and macOS; deliver device enrolment, Windows Autopilot, compliance policies, configuration profiles, security baselines, application deployment, update management and endpoint analytics.
• Implement and troubleshoot Conditional Access and device-compliance integrations with Microsoft Entra ID, and support Defender for Endpoint integration and secure administration practices.
• Provide practical estimates and effort input, work within approved delivery parameters, record time accurately, and contribute technical input to proposals, statements of work and delivery plans when required.
• Deliver right-first-time work through testing, peer review and approved standards; create reusable templates, scripts, automation, implementation patterns, runbooks and knowledge articles.
• Communicate clearly with customers and colleagues, share progress and risks early, coach engineers where appropriate, and use AI responsibly in line with data-handling requirements.

Essential Experience

• Demonstrated experience implementing and supporting Microsoft Modern Work solutions in a customer-facing Managed Services or Professional Services environment.
• Strong hands-on Microsoft Intune capability, including deployment, policy design, application management, compliance, troubleshooting and operational support.
• Experience with Microsoft Entra ID, Conditional Access, Microsoft 365 administration and modern endpoint security.
• Ability to deliver hands-on implementation workstreams from approved design through configuration, testing, remediation, documentation and handover.
• Experience owning complex escalated incidents, problems and changes through to resolution in multi-customer environments.
• Strong troubleshooting, analytical and risk-based decision-making skills; ability to manage competing support and project priorities.
• Ability to estimate implementation effort, identify assumptions and dependencies, work within agreed scope, and raise risks or variances early.
• Strong customer-facing communication, stakeholder management and implementation documentation skills.
• Commitment to secure, supportable and repeatable technical outcomes, accurate time recording and disciplined delivery.

What you'll bring

• You’ll bring practical Modern Work implementation skills, sound technical judgement and a customer-focused approach, balancing project delivery with escalations and ongoing service improvement.
• Experience with Windows Autopilot, Microsoft Defender for Endpoint, security baselines, endpoint analytics and Windows update management.
• Experience across Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Microsoft Purview and Microsoft Copilot readiness or implementation.
• PowerShell and Microsoft Graph capability for administration, reporting and automation.
• Experience with tenant-to-tenant or endpoint migrations, identity integration and service transition.
• Experience producing implementation plans, configuration records, test evidence, as-built documentation and project effort estimates.
• Familiarity with IT service management practices including incident, request, problem, change and major incident management.
• Ability to create reusable automation and documentation, share knowledge and improve service quality, standardisation and operational maturity.

Certifications

• MD-102: Endpoint Administrator Associate (strongly preferred).
• MS-102: Microsoft 365 Administrator Expert.
• SC-300: Identity and Access Administrator Associate.
• Relevant Microsoft Modern Work, Security, Azure or Copilot certifications are advantageous.

What's in it for you?

“Go Beyond” isn’t a marketing line at Fusion5 — it’s the standard we hold ourselves to. It reflects a convergence of solutions, services and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.

At Fusion5, you’ll have the support of an established trans-Tasman organisation, work alongside people who genuinely care about outcomes — not just output — and have real opportunities to grow your career. We’re proud to be a diverse, inclusive and forward-thinking employer, committed to a workplace where people feel engaged, challenged, supported and successful.

• A collaborative, supportive culture where people enjoy working together.
• Flexible work arrangements and a genuine focus on work-life balance.
• Birthday leave, volunteer days and regular social events.
• Clear development pathways and opportunities to grow with the practice.

If you’re a Technical Consultant – Modern Work who takes pride in secure, reliable delivery and customer outcomes, we’d love to hear from you. Apply Now by emailing your resume and cover letter to our Talent Acquisition Team recruitment@fusion5.co.nz