- Wellington CBD / Hybrid (2 days WFH)
- Join a collaborative, innovative team with opportunities for professional growth
- Work with leading-edge solutions at Fusion5, a trusted technology transformation partner
About Fusion5
Fusion5 is a technology transformation partner helping businesses go beyond with innovative solutions in business applications, AI, cloud, and security. We deliver connected services tailored to unique business needs, including managed services, enterprise service management, and integration.
The Opportunity
We’re looking for a Support Consultant to join our Wellington team, working across our Jemini platform. If you're passionate about payroll, HR, and tech, and keen to grow your career, this is a great opportunity.
Jemini is a modern, web-based HR and payroll platform, used by a wide range of clients. You’ll be part of a collaborative team delivering high-quality support and solutions to diverse businesses.
This Level 1 role involves working with different systems and clients, so adaptability and a quick learning mindset are key. You’ll handle support tickets, troubleshoot issues, and make confident decisions in a fast-paced environment - no two days are the same!
What You’ll Do
- Provide expert assistance to customers, helping them use our products and services effectively
- Troubleshoot technical and functional issues, ensuring swift and accurate resolution
- Offer clear guidance and best-practice recommendations to optimise product usage
- Collaborate with internal teams to resolve escalated issues and improve product quality
- Ensure every client interaction results in a positive support experience
- Contribute to overall customer satisfaction by delivering consistent, high-quality support.
What We’re Looking For
- Experience in payroll, HR, or support roles
- A knack for learning new systems quickly
- Experience in consulting or customer support (at least 3 years’ application experience)
- Strong problem-solving skills and technical proficiency
- Excellent verbal and written communication skills
- A positive, can-do attitude
- Friendly, customer-focused attitude with a passion for excellence
- Ability to work collaboratively and build effective peer relationships.
Nice to have:
- Knowledge of NZ or AU payroll
- Familiarity with tools like Zendesk or Halo.
Why Fusion5?
- Be part of a collaborative, innovative team
- Opportunities for professional growth and learning
- Make a real impact for our customers and business.
Ready to go beyond? Apply now and join Fusion5!
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
