Senior Technical Consultant - Dynamics 365 Customer Engagement

• Lead complex, enterprise-grade Dynamics 365 CE and Power Platform implementations
• Shape the technical path forward for customers solving meaningful business challenges, including where AI can create practical business value
• Stay hands-on while mentoring others and raising the standard of technical delivery

Are you an experienced Dynamics 365 Customer Engagement Technical Consultant who wants to do more than just deliver tickets?

This is a role for someone who wants to shape complex customer solutions, make sound technical calls, mentor others, and take ownership of outcomes that matter.

Fusion5 is looking for a Senior Technical Consultant to lead technical delivery across Dynamics 365 Customer Engagement and the Power Platform. You'll work across the full project lifecycle, from solution design and hands-on development through to integration, technical leadership, customer engagement, and ongoing support.

Why this role?

• Lead work that matters across complex solution design, configuration, development, integration, testing, troubleshooting, and support.
• Own the technical path forward by translating business requirements into robust, supportable, and commercially sensible solutions.
• Lift the people around you by mentoring consultants, providing technical guidance, and helping the team take ownership of delivery quality.

What you'll take ownership of:

• Lead the technical design and development of Dynamics 365 Customer Engagement and Power Platform solutions that are practical, scalable, and built to last.
• Run technical workshops with customers and project teams to bring structure, clarity, anddirection to complex requirements, integrations, data models, and design decisions.
• Design, build, test, and deploy solutions with a strong focus on engineering quality, maintainability, and long-term supportability.
• Work shoulder-to-shoulder with architects, functional consultants, developers, testers, and project managers to deliver large or technically demanding engagements.
• Communicate clearly with customers at all levels, call out risks early, and take accountability for technical recommendations, decisions, and outcomes.

What you'll bring:

• Deep technical capability across Dynamics 365 Customer Engagement and Dataverse, including plugin assemblies, web resources, customisations, security, solution management, and extensibility patterns.
• Strong Power Platform experience across model-driven apps, Canvas Apps, Power Pages, Power Automate, and Dataverse.
• Proven Microsoft development experienceusing technologies such as .NET, C#, SQL, SSIS, SSRS, and related integration patterns.
• Web development capability, including HTML, CSS, JavaScript/TypeScript, client-side scripting, and modern front-end integration approaches.
• Microsoft Azure experience, including services such as App Service, Function Apps, Logic Apps, Service Bus, API integrations, and secure cloud-based solution components.
• Experience applying sound engineering practices, including unit testing, peer review, source control, ALM, deployment pipelines, and release governance.
• Relevant Microsoft certifications across Dynamics 365, Power Platform, or Azure would be advantageous.
• Experience delivering in Agile or hybrid project environments, with the ability to manage technical scope, risks, dependencies, and delivery commitments.
• Strong troubleshooting capability, with the judgement to isolate issues, understand root cause, and recommend pragmatic fixes rather than surface-level workarounds.
• Excellent documentation skills, including clear specification, design decisions, configuration notes, and support handover material.
• An AI transformation mindset, with curiosity and judgement to identify where Copilot, automation, data, and intelligent business applications can improve customer outcomes.
• A strong ownership mindset, with the drive to deliver customer value, call out risks early, support the team, and see complex work through to a successful outcome.

What will help you succeed

You're customer-focused, adaptable, collaborative, and calm when the pressure comes on. You are comfortable working through ambiguity, bringing order to complexity, making considered technical decisions, and looking for practical ways AI and automation can transform customer outcomes. You build credibility by taking ownership of both the solution and the outcome.

What's in it for you?

"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.

At Fusion5, you'll have the autonomy to influence technical direction, the backing of an established trans-Tasman organisation, and the opportunity to solve complex customer problems with people who genuinely care about outcomes, not just output. You'll be challenged, supported, trusted, and given room to make a real impact across customers, projects, and the wider team.

We're proud to be a diverse, inclusive and forward-thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported and successful. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.

Ready to step up? If you're ready for a role where your technical judgement, ownership, and leadership genuinely matter, we'd love to hear from you. Apply now to join Fusion5.

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