Senior Modern Work & Security Engineer

• Provide advanced technical escalation across Microsoft 365, endpoint management, identity and security.
• Design, implement and improve secure Modern Workplace solutions for managed services clients.
• Bring deep Microsoft cloud expertise, automation focus and security-first thinking to a global team.

The Level 3 Modern Work & Security Engineer is a senior hands-on technical role responsible for designing, implementing, supporting and continuously improving secure Microsoft Modern Workplace environments for managed services clients across ANZ.

This role provides advanced escalation support, technical ownership and project delivery across Microsoft 365, Intune, Entra ID, Defender, Exchange Online, SharePoint, Teams, endpoint management and related security controls. The position is customer-facing and requires strong consulting capability, sound judgement, high-quality documentation and the ability to work effectively across service desk, project, security and account teams.

The role is aligned to the ANZ IT MSP market, where a Level 3 engineer is expected to combine deep technical capability with client advisory skills, operational discipline, automation focus and security-first thinking.

What you'll do

• Act as a Level 3 escalation point for complex Modern Work, Microsoft 365, endpoint, identity and security incidents across managed services clients.
• Troubleshoot and resolve advanced issues across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Autopilot, Windows 10/11, Entra ID, Conditional Access and hybrid identity environments.
• Support incident, request, problem and change management activities in line with ITIL-aligned MSP processes and agreed client SLAs.
• Identify recurring issues and drive permanent fixes, knowledge base updates, automation opportunities and service improvement actions.
• Provide clear technical guidance to Level 1 and Level 2 engineers and assist with capability uplift across the support team.
• Participate in major incident response and client-facing technical communications where Modern Work or Microsoft security services are impacted.

Product Delivery, Design & Implementation

• Design, implement and transition secure Modern Workplace solutions across Microsoft 365, Intune, Entra ID, Defender, Purview and related Microsoft cloud services.
• Deliver endpoint management, device compliance, application deployment, patching, configuration profiles and Autopilot solutions for client environments.
• Support migrations and uplift activities across Exchange Online, SharePoint Online, OneDrive, Teams, identity, security baseline and endpoint platforms.
• Produce solution designs, implementation plans, test plans, as-built documentation and operational handover materials suitable for managed services support.
• Work closely with architects, project managers, service delivery managers and client stakeholders to ensure quality delivery and smooth transition into support.

Security, Governance & Continuous Improvement

• Apply security-first thinking across identity, access, endpoint, collaboration and data protection services.
• Configure and improve Microsoft Defender, Conditional Access, MFA, privileged access, endpoint protection, secure score and baseline hardening controls.
• Support compliance and governance requirements for regulated clients, including secure configuration, audit readiness and evidence-based operational controls.
• Develop scripts, automation and repeatable deployment patterns using PowerShell, Microsoft Graph, Intune and other approved tooling.
• Contribute to service catalogue maturity, standard operating procedures, technical standards and continual service improvement initiatives.

Key Performance Indicators (KPIs)

• Resolve complex Level 3 incidents and service requests within agreed SLAs and with minimal rework.
• Reduce repeat incidents through effective problem management, root cause analysis and permanent corrective actions.

Project Delivery & Technical Quality

• Deliver assigned project tasks, technical changes and implementation activities to scope, quality and agreed timelines.
• Maintain accurate technical documentation, as-built records, change notes and support handover materials.

Client Satisfaction & Technical Leadership

• Provide professional, timely and technically sound guidance to clients, account teams and internal stakeholders.
• Contribute to mentoring, knowledge sharing and service improvement across the Modern Work and Security practice.

Qualifications & Experience

• You’ll bring strong hands-on technical capability across Microsoft Modern Workplace, endpoint management, identity and security, together with a focus on reliable service delivery and continuous improvement.
• Strong hands-on capability across Microsoft 365, Intune, Entra ID, Conditional Access, Exchange Online, SharePoint Online, OneDrive, Teams and Windows 10/11 endpoint management.
• Practical experience with Microsoft Defender, endpoint security, identity protection, device compliance, secure configuration and Microsoft cloud security controls.
• Strong troubleshooting skills across hybrid identity, Azure AD Connect, DNS, DHCP, Group Policy, Windows Server, networking fundamentals and cloud-connected endpoints.
• Ability to script and automate repeatable tasks using PowerShell and related Microsoft automation tooling.
• Excellent documentation, communication and stakeholder management skills, with the ability to explain technical matters clearly to clients and non-technical audiences.
• Customer-focused mindset with the ability to balance technical quality, commercial awareness, service obligations and operational urgency.
• 5+ years’ experience in IT infrastructure, Modern Workplace, endpoint, Microsoft 365 or cloud support roles, including experience operating at Level 3 or senior engineer level.
• Demonstrated experience in an APAC MSP, MSSP, professional services or multi-client support environment is highly desirable.
• Experience delivering Microsoft 365, Intune, Autopilot, endpoint management, identity, security uplift or cloud workplace projects.
• Experience working within ITIL-aligned incident, problem, change and request management processes.
• Relevant Microsoft certifications are desirable, such as MS-102, MD-102, SC-300, SC-200, AZ-104 or equivalent practical experience.

If you’re a Senior Modern Work & Security Engineer who takes pride in delivering secure, reliable workplace solutions, we’d love to hear from you. 

To apply for this role, please send your resume and cover letter to our Talent Acquisition team, recruitment@fusion5.co.nz. 

About Fusion5 India

Fusion5 India is our Global Capability Centre (GCC), based in Bengaluru. It’s an integral part of the Fusion5 team — working as one with our colleagues across Australia and New Zealand to deliver managed services, applications, data and integration solutions to our customers. Operating on a follow-the-sun model aligned to AU and NZ business hours, our India team plays a central role in keeping our customers’ mission-critical platforms running. Here you’ll do meaningful, global work with direct exposure to customer architects and executives, backed by the structure, learning and career pathways of an established trans-Tasman organisation.

Fusion5, we’re more than a solutions provider — we’re a Transformation Partner. Across Australia and New Zealand, we help ambitious organisations go beyond by unlocking greater value, innovation and impact from their technology investments. Across business applications, AI, cloud, data, integration and managed services, we bring together connected solutions that solve real business problems and deliver lasting value. We’re deeply committed to our customers’ success, and we bring that same energy and care to supporting our people.