- Are you a D365 F&O SCM expert?
- Highly flexible role with excellent work‑life balance
- Join an innovative, passionate & growth-focused organisation
Be the senior D365 F&O SCM specialist who brings clarity to complexity, helping customers stabilise, optimise, and evolve their supply chain and warehouse operations.
At Fusion5, we partner with ambitious organisations across New Zealand and Australia to unlock more value from their technology investments. We’re passionate about helping customers succeed, and we bring the same energy to supporting our people. Our Managed Services team plays a critical role in ensuring customers continue to succeed long after go‑live, providing stability, optimisation, and trusted expertise.
We’re now looking for a Senior Managed Services (Support) Consultant - D365 F&O Supply Chain Management, with strong Advanced Warehousing experience, to join our Managed Services team in one of Fusion5’s New Zealand office locations. This role offers a highly flexible working environment and provides genuine work‑life balance.
What you’ll do
This role sits at the intersection of deep functional expertise, customer support, and continuous optimisation. You’ll work closely with customers and internal teams to resolve complex issues and improve supply chain performance. You will:
- Act as the escalation point for complex D365 F&O Supply Chain Management and Advanced Warehousing issues, diagnosing root causes and delivering sustainable functional and technical solutions.
- Manage support cases end‑to‑end, ensuring timely resolution and clear communication within SLAs.
- Provide expert support across Supply Chain Management, Advanced Warehousing, Inventory Management, Landed Cost, and Licensing.
- Design and customise D365FO security roles, duties, and privileges aligned to best practice.
- Support and troubleshoot integrations, Electronic Reporting (ER), and Data Management Framework (DMF).
- Work closely with developers and architects on ISVs, extensions, and integration‑related challenges.
- Support LCS and PPAC administration activities.
- Identify recurring issues, system risks, or optimisation opportunities and contribute to continuous improvement.
- Build trusted, long‑term customer relationships through confident, professional delivery.
What you’ll bring
- At least 6 years’ functional experience in Supply Chain Management and Advanced Warehousing expertise in Dynamics 365 Finance & Operations.
- Hands‑on experience with Landed Cost, Licensing, and Security.
- Proven ability to design and customise D365FO security roles.
- Experience supporting integrations and Data Management Framework (DMF), with Electronic Reporting (ER) experience strongly preferred.
- Experience in Production control module will be an added advantage.
- Experience managing D365 environments within PPAC/LCS (including backups, restores, and environment administration) (preferred).
- Basic project management experience, with an understanding of timelines and customer coordination (preferred).
- Excellent troubleshooting skills and confidence managing complex customer scenarios.
- Strong communication and stakeholder management skills within a managed services or consulting environment.
What’s in it for you?
Fusion5 is proud to be a diverse, inclusive, and forward‑thinking employer. We understand how important flexibility and sustainability are for experienced consultants, and we offer:
- A collaborative, supportive culture where people enjoy working together.
- A highly flexible working environment.
- No requirement for regular on‑site client work.
- A strong focus on work‑life balance.
- Birthday leave, volunteer days, and regular social events.
- Clear development pathways and opportunities to grow your consulting career.
Please note only locally based applicants with full legal rights to work in New Zealand will be considered for this role.
How to apply
If you enjoy variety, thrive on solving complex challenges, and want to make a real impact for customers, Fusion5 is the place for you. Apply today and start your next chapter with us.
Apply for this job in Auckland
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
