- Work at the forefront of AI Operations - Investigate, optimise and support real-world AI agents powering customer outcomes.
- Turn complex problems into practical solutions - Blend troubleshooting, automation and engineering to improve reliability and performance.
- Shape the future with Fusion5 - Join a people-first team where innovation, learning and career growth go hand in hand.
Are you passionate about AI, troubleshooting complex systems, and solving real-world problems?
Fusion5 is looking for an AOC Operator to join our growing Agent Operations Centre (AOC) and help customers operate AI agents with confidence.
The Opportunity
AI agents are becoming part of everyday business, and keeping them reliable, secure, and effective requires talented people who can investigate issues, understand business impact, and make smart engineering decisions.
As an AOC Operator, you'll sit at the intersection of AI operations, engineering, and customer outcomes, helping diagnose production issues, improve system performance, and contribute to the ongoing evolution of AI solutions in production environments.
What You'll Be Doing
- Investigating issues across AI agents, APIs, integrations, and cloud services
- Identifying root causes and driving incidents through to resolution
- Communicating clearly with customers and internal teams
- Implementing controlled operational improvements and changes
- Building scripts, automations, and tooling to improve efficiency
- Contributing to product enhancements alongside engineering teams
- Developing runbooks, documentation, and operational best practices
- Protecting customer trust through strong security and governance practices
About You
You're a curious and proactive problem solver who enjoys investigating complex technical challenges and turning insights into practical solutions. With experience across software, cloud, or AI technologies, you're comfortable working with code, APIs, and automation, and can clearly communicate technical concepts to a range of audiences. Most importantly, you're excited by AI and thrive in a collaborative, fast-moving environment.
You will bring:
- A mix of technical capability, curiosity, and operational judgement, including:
- Experience troubleshooting software, cloud, or integrated business systems
- Exposure to building, supporting, integrating, or debugging AI/LLM-based applications
- Confidence working with code (Python, JavaScript, APIs, structured data)
- Strong problem-solving and critical-thinking skills
- Ability to communicate technical concepts to a variety of audiences
- A proactive mindset and desire to continually improve systems and processes
- Experience with Microsoft Azure, Copilot Studio, Microsoft Foundry, observability platforms, service management tools, or cloud optimisation will be highly regarded.
Why Fusion5?
At Fusion5, we're helping organisations unlock the value of technology across business applications, cloud, data, integration, and AI. You'll work alongside highly experienced professionals on practical AI challenges, gaining exposure to emerging technologies while helping shape how AI services are delivered and supported.
What's in it for you?
- Work at the forefront of AI operations and agent delivery
- Be part of a supportive, people-first culture
- Opportunities to influence new practices and ways of working
- Ongoing learning and development
- Flexible working environment
- Work with some of the most innovative technology teams in the region
Apply Now
We'd love to hear about the systems you've supported or built, a challenging problem you've solved, and what excites you about working in AI operations.
Join Fusion5 and help shape the future of AI in production.
Apply for this job in Auckland
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
