Customer support your way
Naturally, we support all of our customers. But what if you require customised or intensive support because of the size and nature of your business?
Our PartnerPlus support offerings provide more extensive coverage, extended hours and options for a range of enterprise management services.
PartnerPlus ensures that your critical business systems always meet your business needs.
PartnerPlus is Fusion5’s premier support offering which provides continuous improvement, priority support and committed response times to assist with user queries, training, configuration and issue management to ensure business critical systems continue to meet the business need.
PartnerPlus also ensures customers continually improve and advance their solutions to enable more value to be delivered to the business. PartnerPlus offers both a Customer Success Team Service as well as the option to purchase pre-paid support hours. Support as well as smaller Work Orders can be completed under PartnerPlus Pre-Paid support hours.
A dedicated Service Delivery Manager
9.5 hour business day coverage
Prioritised issue management and resolution
Highly skilled team of consultants across Australia and New Zealand
Personalised reporting
PartnerPlus Platinum is our premium support offering, developed for customers who need tailored options for advanced IT support.
PartnerPlus Platinum customers receive all the same services as PartnerPlus customers, and also have access to options ranging from innovative, value-add point solutions to enhance your application investment, through to complete 24/7 infrastructure management.
24/7 technical coverage
24/7 infrastructure management
Monitoring and alerting
Scheduled patching
Health checks
Value-add software
Performance benchmarking
