Whitepaper
The AI Operating Model
Download the whitepaper to learn how organisations can redesign work, governance and decision-making for a blended human-agent workforce.
Download the Whitepaper
AI Adoption is accelerating. Organisational change is not.
Most organisations are investing in AI. Far fewer are changing how they operate.
This whitepaper introduces the AI Operating Model (AIOM), a practical framework for navigating that transition.
Inside you’ll discover:
- Why AI adoption alone is not delivering expected business value
- The concept of earned autonomy and progressive delegation
- The four pillars of the AI Operating Model
- How to redesign processes for human-agent collaboration
- The role of governance, workforce evolution and organisational change
- A maturity framework for progressing from experimentation to enterprise transformation
85% of organisations say adaptability is critical, yet only 6% report progress in designing effective human-AI interactions.
Research shows many organisations are struggling to convert AI investment into measurable business outcomes.
The challenge is often not the technology, but the organisation itself.
The AI Operating Model provides a framework for thinking about:
- Who should make decisions in a blended workforce
- How humans and AI agents should collaborate
- What new roles and capabilities are required
- How organisations can safely expand AI autonomy over time
AI is changing more than systems and processes. It's changing how organisations operate. The question is whether your organisation is ready for what comes next.
About the authors
Jonathan Rickard | Head of Transformation and Strategy New Zealand
Jonathan helps organisations navigate complex change and transformation. His focus is understanding how people, processes and technology can work together in better ways.
Myriam Bently | AI Solutions and Delivery Leader
Myriam helps organisations adopt AI in a way that is trusted, practical and well governed. Her focus is turning AI capability into solutions that people can confidently use and rely on.
Craig Westcott | Executive Director of Strategic Growth
Craig leads a number of Fusion5's growth areas, including AI, Managed Services, Data and Integration. He partners with organisations to turn technology investment into practical business value.
