The Opportunity
We’re seeking a dynamic Senior Account Manager to:
- Lead Strategic Relationships: Nuture, manage and grow partnerships with our key strategic clients, delivering transformational solutions that make a real impact.
- Drive Innovation and Growth: Collaborate with talented teams to identify new opportunities, shape business outcomes, and achieve sales targets.
- Empower Digital Transformation: Be at the forefront of automation, AI, and cloud technology - helping clients evolve and succeed in a dynamic market.
- Drive exceptional Customer Experience – deliver best-in-class Account Management to ensure high client sentiment and value.
Why Join Fusion5
- Our value – we go beyond technology implementation – partnering with innovative clients to help transform their business, delivering strategic, outcome-driven solutions that drive measurable business impact.
- Our credibility - helps sets us apart: high NPS scores for our Support and Managed Services, countless published customer success stories, and the fast-growing reputation for our AI implementation and support services.
- Our approach - is built on continuous innovation, integration, and a commitment to supporting clients through every stage of their transformation journey.
- Our Account Management team - we continually strive to be the happy, high-performing and highly regarded team. We achieve this through our approach and focus on collaboration, support, consistency and accountability.
- Our ‘Promise to you’ - includes Individual Performance and Development Plans, Professional self-care (e.g., birthday leave), Diversity and inclusion, Social connection and recognition, Environment and community.
About You:
You will be a driven and experienced Senior Account Manager who thrives on building strong, strategic relationships with top-tier clients. You are a trusted advisor, skilled at understanding complex business needs and delivering innovative solutions that drive real results. Your leadership, communication, and problem-solving abilities set you apart, and you are passionate about helping clients transform and succeed in a dynamic, fast-paced environment.
What You’ll Do:
- Develop and execute Account Plans to retain and expand Fusion5’s footprint within key accounts.
- Identify and pursue new business opportunities, driving revenue growth and profitability.
- Exceeding sales targets whilst capitalising on cross-sell opportunities
- Own the account relationship. Map, orchestrate, and manage ongoing stakeholder and executive relationships between Fusion5 and customers. Build and maintain your own strong relationships with client’s senior stakeholders.
- Collaborate with internal teams to deliver transformational solutions tailored to client needs.
- Serve as the escalation point for major customer issues, ensuring swift and positive resolutions.
- Present customers with value and insights, challenging them to achieve their goals.
- Oversee project delivery and ensure client satisfaction throughout the engagement lifecycle.
- Maintain accurate and up-to-date customer records and forecasting in CRM.
What You’ll Bring:
- 7 - 10 years’ experience in senior account management or sales roles, working with large organisations.
- Highly regarded technology selling experience: Microsoft ERP and CRM solutions
- Preferable technology selling experience: Data, AI, Managed Services, Commerce and/or Transformation Advisory
- Account Management experience in the Retail sector will also be highly regarded
- Have a proven sales history with evidence of overachieving targets.
- Possess excellent communication skills (both written and interpersonal) with a professional consultative approach.
- Have strong business acumen and present Fusion5 with the highest level of professionalism.
- Be experienced in dealing with a wide range of senior and mid-level decision makers.
- Thrive on identifying potential solutions to business problems, developing and implementing sales strategies, and delivering top quality account management service.
- Be energetic, driven and tenacious with a natural desire to achieve in a competitive climate.
- Strong CRM hygiene.
Ready to take your career to the next level?
Join Fusion5 and be part of a team that empowers businesses to achieve more through digital transformation, automation, and strategic partnership.
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
