The Opportunity
Fusion5 is on the move. We've built a strong foundation across Business Applications - ERP, CRM, CPM, and HCM - and we're now accelerating into AI transformation, managed services, and data-led advisory. Our clients are increasingly looking to us not just as their technology implementer, but as their long-term transformation partner.
We're looking for a Senior Account Manager who leads with the business problem, not the product pitch. You'll own a portfolio of allocated accounts, drive cross-sell and expansion across Fusion5's full capability set, and position us as the partner of choice for every major technology and transformation decision our clients face.
This is not just a renewal role. This is a growth role - built for someone who knows how to earn a seat at the executive table and keep it.
We’re seeking a dynamic Senior Account Manager to:
- Lead Strategic Relationships: Nurture, manage and grow partnerships with our key strategic clients, delivering transformational solutions that make a real impact.
- Drive Innovation and Growth: Collaborate with talented teams to identify new opportunities, shape business outcomes, and achieve sales target.
- Empower Digital Transformation: Be at the forefront of automation, AI, and cloud technology - helping clients evolve and succeed in a dynamic market.
- Drive exceptional Customer Experience – deliver best-in-class Account Management to ensure high client sentiment and value.
Why Join Fusion5?
- Our value – we go beyond technology implementation – partnering with innovative clients to help transform their business, delivering strategic, outcome-driven solutions that drive measurable business impact.
- Our credibility - helps sets us apart: high NPS scores for our Support and Managed Services, countless published customer success stories, and the fast-growing reputation for our AI implementation and support services.
- Our approach - is built on continuous innovation, integration, and a commitment to supporting clients through every stage of their transformation journey.
- Our Account Management team - we continually strive to be the happy, high-performing and highly regarded team. We achieve this through our approach and focus on collaboration, support, consistency and accountability.
- Our ‘Promise to you’ - includes Individual Performance and Development Plans, Professional self-care (e.g., birthday leave), Diversity and inclusion, Social connection and recognition, Environment and community.
What You’ll Do:
- Own the account relationship. Map, orchestrate, and manage ongoing stakeholder and executive relationships between Fusion5 and customers. Build and maintain your own strong relationships with client’s senior stakeholders.
- Develop and execute Account Plans to retain and expand Fusion5’s footprint within key accounts.
- Identify and pursue new business opportunities, driving revenue growth and profitability.
- Exceeding sales targets whilst capitalising on cross-sell opportunities.
- Collaborate with internal teams to deliver transformational solutions tailored to client needs.
- Serve as the escalation point for major customer issues, ensuring swift and positive resolutions.
- Present customers with value and insights, challenging them to achieve their goals.
- Oversee project delivery and ensure client satisfaction throughout the engagement lifecycle.
- Run a tight commercial operation. Maintain accurate forecasting, pipeline hygiene, and CRM records.
What You'll Bring:
The non-negotiables
- 7+ years in account management, client partner, or solution selling - ideally within a system integrator, management consulting, or professional services environment.
- Experience having C-level business transformation You understand P&Ls, change management, and how technology decisions connect to business outcomes.
- A track record of growing accounts year-on-year through genuine cross-sell - not just defending existing revenue.
- Familiarity with Business Applications (ERP, CRM, CPM, or HCM) at a conceptual level - enough to hold a credible commercial conversation.
Strongly favoured:
- Exposure to selling Microsoft ERP and CRM solutions, AI, managed services, data, or transformation advisory.
- Industry experience in logistics, manufacturing, retail, distribution or memberships - sectors where Fusion5 has deep reference stories.
- Background in professional services or consulting - comfortable scoping engagements, managing delivery risk, and building long-cycle relationships,
The personal stuff:
- Commercially sharp: you read a room, a contract, and the space between the lines.
- Structured but adaptable: you can run 5-10 account plans simultaneously without dropping the ball.
- Genuinely curious: you stay current on AI, automation, and what's reshaping your clients' industries.
- A team player: the best opportunities at Fusion5 come through collaboration.
Ready to take your career to the next level?
Join Fusion5 and be part of a team that empowers businesses to achieve more through digital transformation, automation, and strategic partnership.
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
