- Lead enterprise Dynamics 365 Customer Engagement transformations that genuinely elevate customer experience
- Partner with senior stakeholders to shape strategy and deliver real business outcomes
- Join a high-performing Microsoft practice where your expertise drives growth, innovation, and influence
At Fusion5, we partner with organisations to deliver meaningful transformation through Microsoft technologies. We’re growing our Dynamics 365 Customer Engagement (CE) practice and looking for a Principal Consultant to lead strategic engagements and drive impactful outcomes for our customers.
Why this role?
- Lead enterprise-scale D365 CE transformation projects
- Work directly with senior stakeholders to shape customer engagement strategies
- Influence solution design and drive delivery excellence.
What you’ll be doing
- Leading end-to-end D365 CE implementations (Sales, Customer Service, Marketing, Field Service)
- Acting as a trusted advisor to customers, translating business needs into scalable solutions
- Driving pre-sales activities including solution design, demos, and proposals
- Ensuring high-quality delivery across projects, from discovery through to go-live
- Mentoring consultants and uplifting capability across the CE team.
About You
You’re a seasoned Dynamics 365 Customer Engagement consultant who thrives in client-facing roles, confidently partnering with senior stakeholders to deliver impactful solutions. You combine strong consulting expertise with commercial awareness, take ownership end-to-end, and are passionate about driving real customer outcomes while mentoring others and lifting team performance.
What you’ll bring
- 10+ years’ experience in consulting, with strong Microsoft Dynamics 365 CE expertise
- Proven track record delivering complex CRM / customer engagement solutions
- Deep understanding of customer experience, sales processes, and service operations
- Strong stakeholder engagement skills – comfortable working with C-suite
- Commercial mindset with experience supporting pre-sales and account growth
What's in it for you?
"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.
At Fusion5, you'll have the autonomy to shape a practice, the backing of an established trans-Tasman organisation, and the opportunity to work alongside people who genuinely care about outcomes - not just output. We're proud to be a diverse, inclusive and forward-thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported and successful. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.
Ready to take the next step in your consulting career? Join us and help shape the future of customer engagement. Apply today.
Apply for this job in Melbourne
Apply for this job in Brisbane
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
