# NetSuite Premier Support

_This service is designed to meet your complex support needs, giving you end-to-end managed support across the full NetSuite platform._

Fusion5’s NetSuite Premier Support is a dedicated, high-touch service led by the Fusion5 Customer Success Team. Whether you’re rolling out new modules, creating new business processes, need proactive maintenance and training, or simply want dedicated support for mission-critical applications within reach, we’re here.

## What you’ll get: 

- A dedicated Service Delivery Manager who knows your business inside and out
- Priority case management and issue resolution from our consultants
- Direct access to Fusion5’s top-tier NetSuite experts across Australia and New Zealand
- Escalation support to NetSuite—and we’ll manage it on your behalf
- Proactive advice on upgrades, system health, and process optimisation

Your supports are triaged, and, where possible, resolved by our in-house Customer Success Team who know your environment.

When escalated to NetSuite, we manage issues on your behalf, saving time, confusion, and frustration.

We stay close to the issue until it’s resolved, keeping you informed and moving forward.

In business, speed, continuity, and confidence are everything. Fusion5 Premier Support gives you all three, with a transformation partner by your side that helps you stay ahead of issues.

## Great outcomes start with great conversations.

## Let's talk.