# Premier Support

_Premier Support is designed to meet your complex support needs, giving you end-to-end managed support across the full Microsoft platform._

This service is designed to meet your complex support needs, giving you end-to-end managed support across the full Microsoft platform.

From rolling out new systems or business processes to gaining expert guidance on technology adoption, knowledge sharing and workshops, or simply 24/7 support for mission-critical applications, the Fusion5 Customer Success Team, backed by Microsoft Premier Support, is here for you.

![Microsoft Cloud](https://www.fusion5.com/media/ryshtdkv/microsoft-cloud-black.svg) ![](https://cdn.fusion5.com/media/frons1gb/inner-circle.svg)

## 24/7 prioritised support for technical problems

## Digital and onsite training, labs and workshops to develop new technical capabilities

## Designated technical account manager for strategic expertise and advocacy within Microsoft

## Support escalation to the highest level

## Proactive engagement to help you stay ahead of updates with minimal disruption

## Direct path into the Microsoft product teams and expert engineers, backed by service level agreements

- Fusion5 will resolve logged calls, where possible, within our in-house Customer Success Team
- We will escalate issues where necessary, on your behalf, to Microsoft Premier Support
- Fusion5 will manage the issue directly, receiving priority attention to speed issue resolution and get you operating again

**To find out more about how Fusion5 and Microsoft Premier Support can benefit your business, contact our Customer Success Team today!**

Fusion5 invests heavily in its support offering with our key partner, Microsoft, by way of a Premier Support Agreement. As a customer, this means you are able to rest assured that if something goes wrong, we have the backing to quickly and effectively resolve your issues.