# Dynamics 365 Commerce _Connect supply chain, finance, POS and B2B with Dynamics 365 Commerce. Learn how AI agents streamline operations and customer experiences._ Unlike a front-end e-commerce platform, Dynamics 365 Commerce is a full end-to-end commerce solution. It connects the customer journey with the supply chain, finance, and continuation of service – all on one Microsoft platform. And it does it with agentic transformation built in, so your workforce spends less time on manual tasks and more time on the work that grows your commerce business. **Why organisations choose Dynamics 365 Commerce?** ## Connected commerce operations Unify POS, B2B, and your supply chain on one connected Microsoft platform. ## AI embedded across commerce Empower every commerce role with intelligent agents – from store associates to supply chain teams. ## Built for enterprise scale Scale faster with a platform built to be extensible and adaptable to evolving commerce formats. ## Connected data & insights Give commerce leaders better visibility through connected data, supply chain insights, and customer intelligence. Dynamics 365 Commerce delivers capability across the full commerce business – mapped to the roles and decisions that matter most. A fast, modern POS that works in-store, on mobile, and offline. Store associates get real-time inventory, customer history, and connected service – enabling sales, returns, and exchanges anywhere on the shop floor. Support B2B customers with self-service ordering, account-specific catalogues, negotiated pricing, account-based promotions, invoice and statement visibility, and 24/7 online purchasing, all on the same commerce platform. Plan, price, and promote across every channel from one place. Manage assortments, demand forecasts, and storefront content with tools that give your team faster control and clearer performance data. Equip planners, store managers, supply chain teams, and customer service staff with role-based AI agents that summarise data, suggest next actions, and automate routine tasks. Your workforce works smarter, not harder. Unify stock visibility, pricing, distributed order management, click-and-collect, and ship-from-store. Your supply chain teams operate with more accuracy and less manual effort across every store and warehouse. Adapt Dynamics 365 Commerce to your commerce business using Microsoft's extensibility options, APIs, and integration pathways, so the platform fits your operational and customer experience requirements. Dynamics 365 Commerce is strongest when it sits as part of a broader connected Microsoft commerce platform. It integrates with the systems commerce businesses already rely on. ✔ Get a more connected view of the customer journey, store performance, supply chain, and financial outcomes. ✔ Reduce duplication, improve workforce efficiency, and support stronger governance, reporting, and future scalability across your commerce operation. ## **Platform integration points** - [Dynamics 365 Finance](https://www.fusion5.com/nz/microsoft/dynamics-365/finance "Finance") - [Dynamics 365 Supply Chain Management](https://www.fusion5.com/nz/microsoft/dynamics-365/supply-chain-management "Supply chain management") - [Dynamics 365 Sales](https://www.fusion5.com/nz/microsoft/dynamics-365/sales "Sales") - [Dynamics 365 Customer Service](https://www.fusion5.com/nz/microsoft/dynamics-365/customer-service "Customer Service") - Customer data, [Copilot](https://www.fusion5.com/nz/microsoft/microsoft-copilot "Microsoft Copilot"), and commerce agent platforms - Inventory, pricing, payments, and commerce supply chain systems For commerce running Shopify as their B2C digital front end, Fusion5 has experience integrating Shopify with Dynamics 365 Commerce for a connected commerce environment. As a **member of the Microsoft Dynamics Inner Circle**, and a Microsoft partner, Fusion5 are recognised as being an expert and trusted pair of hands for your implementation. Fusion5 offers **advance access to product updates, licensing changes**, and the ability to take our customers’ feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients. ![Microsoft Cloud](https://www.fusion5.com/media/ryshtdkv/microsoft-cloud-black.svg) ![Microsoft Digital & App Innovation](https://www.fusion5.com/media/flfjudvg/microsoft-digital-app-innovation-black.svg) ![Microsoft Infrastructure & Azure](https://www.fusion5.com/media/wl1bu1c5/microsoft-infrastructure-azure-black.svg) ![Microsoft Modern Work](https://www.fusion5.com/media/2irczssq/microsoft-modern-work-black.svg) ![Microsoft Security](https://www.fusion5.com/media/hbqg2h2j/microsoft-security-black.svg)![](https://www.fusion5.com/media/uxapnt1w/microsoft-business-applications-black.svg)![](https://www.fusion5.com/media/awvcolrx/microsoft-data-ai-azure-black.svg) Dynamics 365 Commerce connects your entire commerce operation - from supply chain and finance to in-store POS, B2B ordering, and customer service - with intelligent agents that make every commerce role more efficient. ## Frequently Asked Questions ### Is Dynamics 365 Commerce just a front-end e-commerce platform? Dynamics 365 Commerce is a full end-to-end commerce solution – covering POS, B2B ordering, commerce supply chain, commerce finance, and the agents that support every commerce role. The B2C digital storefront is one part of a much broader platform. ### What's the difference between Dynamics 365 Commerce and Dynamics 365 Customer Insights / Sales / Finance? Commerce is focused on the commerce business: POS, B2B ordering, the commerce supply chain, and commerce agents. Finance supports financial operations. Sales manages pipeline and relationships. Customer Insights unifies and activates customer data. Together, they form a complete connected commerce platform. ### Can Dynamics 365 Commerce support POS, B2B, and online commerce on one platform? Dynamics 365 Commerce supports POS, B2B, and online commerce on one platform – with shared data, a unified commerce supply chain, and connected agents serving every channel. ### Does Dynamics 365 Commerce support customer-specific pricing and catalogues for B2B? Yes. It supports tailored pricing, account-based promotions, and product or service availability based on customer, agreement, or location for B2B commerce customers. ### How does Dynamics 365 Commerce compare with other commerce platforms? Dynamics 365 Commerce is suited to commerce that want POS, B2B, and the commerce supply chain tightly connected to the rest of their Microsoft platform,  including ERP, customer engagement, service, data, and Copilot agents. Its value is strongest when an agentic, connected commerce operation matters as much as storefront capability. ### How long does a Dynamics 365 Commerce implementation take? Timelines depend on the complexity of your commerce formats, channels, integrations, and rollout approach. Book a consultation to scope the right approach for your business. ## Want to know what Dynamics 365 Commerce can do for your business? ## Talk to an expert.