# Microsoft _Unlock business growth and digital transformation with Fusion5, your trusted Microsoft Partner for Dynamics 365, Azure, and Modern Work solutions._ With the right Microsoft Partner, 'achieve more' isn't boardroom talk – it's your Monday morning reality. We tailor solutions that actually solve problems, not create expensive new ones. Microsoft business solutions were designed and built with busy organisations like yours in mind. Powerful applications like Dynamics 365 Customer Engagement (CRM), and Dynamics 365 Finance and Operations (ERP), as well as powerful collaboration, reporting, and analytics tools have been brought together in seamless software packages to transform the way you do business. Reimagine your operations, leave pesky manual tasks behind and increase productivity, all while keeping security at the heart of what you do. As a Microsoft partner, Fusion5 has built a reputation for delivering Microsoft solutions tailored to delight our customers. As a dedicated long-term Microsoft transformation partner and member of the Microsoft Inner Circle, we’re a trusted pair of hands for your implementation. ## Be certain of success We have a track record of great outcomes for our customers. ## You’re in good hands We’ve invested in the best people, achieving industry certifications, and adhering to best practice. ## We're committed Our commitment to continual improvement means that your solution only gets better over time. ## Over 100 Microsoft experts Our dedicated support ensures help is always at hand. ## We know Microsoft in and out Our extensive solution ecosystem means that we can develop and enrich your applications. ## Empowering businesses with Microsoft solutions that deliver results It took a Fusion5 demo of Dynamics 365 at Microsoft to convince me. The Fusion5 Dynamics’ team really knew their stuff and presented clear and compelling reasons why we should upgrade. And why we should do it with them. Group IT Manager | Cavalier Bremworth ![Microsoft Cloud](https://www.fusion5.com/media/ryshtdkv/microsoft-cloud-black.svg) ![Microsoft Digital & App Innovation](https://www.fusion5.com/media/flfjudvg/microsoft-digital-app-innovation-black.svg) ![Microsoft Infrastructure & Azure](https://www.fusion5.com/media/wl1bu1c5/microsoft-infrastructure-azure-black.svg) ![Microsoft Modern Work](https://www.fusion5.com/media/2irczssq/microsoft-modern-work-black.svg) ![Microsoft Security](https://www.fusion5.com/media/hbqg2h2j/microsoft-security-black.svg)![](https://cdn.fusion5.com/media/uxapnt1w/microsoft-business-applications-black.svg)![](https://cdn.fusion5.com/media/awvcolrx/microsoft-data-ai-azure-black.svg) With the **wide range of Microsoft Awards** Fusion5 holds recognising our unrelenting commitment to delivering great outcomes for our customers, you can feel confident that your business' Microsoft project is in safe hands. As a **member of the Microsoft Dynamics Inner Circle**, and a Microsoft partner, Fusion5 are recognised as being an expert and trusted pair of hands for your implementation. In addition, Fusion5 offers **advance access to product updates, licensing changes**, and the ability to take our customers’ feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients. Be certain of success with a partner who’s delivered proven outcomes time and again. At Fusion5, you’re in good hands—we’ve invested in the best people, earned industry certifications, and follow best practice at every step. Licensing Support - reduce spend and maximise functionality. Unlike traditional Microsoft Licensing Solution Providers, Fusion5 is a Tier 1 Cloud Service Provider. We transact directly with Microsoft on your behalf so that we can offer you greater term/pricing flexibility and better control over licensing and Azure consumption. However, the real game-changer is our depth of experience in implementing Microsoft solutions. We don’t just sell licenses; we work with businesses like yours to strategically align your Azure and licensing needs with your business requirement to ensure they underpin your success. Premier Support - the best support, where and when you need it. Fusion5 has invested in the Microsoft Premier Support program. Our Premier Support Agreement gives us, in effect, a big red telephone which connects us directly with our Microsoft Technical Account Manager (an actual human, not just a generic support email or faceless queue). So, if we log a support ticket and it needs to be escalated into a higher service level category, we can resolve your issue faster. We don’t just rely on Microsoft to help you when you need it though — we have a dedicated team of inhouse Microsoft experts available to you, 24/7. Microsoft products can transform the way your business operates, but to unlock their full potential, integration with your other business systems is key. Connecting tools like Dynamics 365, Azure, and Microsoft 365 with your existing solutions allows you to streamline processes, enhance collaboration, and ensure your teams are always working with the most up-to-date information. **Find out how you can leverage all the things you love about your Microsoft products with your business system.** ## Frequently Asked Questions ### What is a Microsoft implementation partner? You may have seen ‘Microsoft Certified Partner’ logos on a variety of solution provider websites, but what exactly does it mean? More importantly, what is the benefit to you as a client? Microsoft implementation partners form part of a wide network of certified Microsoft resellers. Microsoft Certified Partners are measured in two different tiers — Silver and Gold. Being a Gold Partner is the highest accolade (Fusion5 has been a Microsoft Gold Partner for the past four years running). These partnerships have been designed to reflect the level at which the business operates, as well as the specific offerings and solutions that they can provide. Once you have a better understanding behind the meaning of these levels, it makes choosing a provider easier knowing that Microsoft has full confidence in their abilities. ### What are the benefits of using an implementation partner? A certified implementation partner must undertake several examinations, reviews, and customer references, as well as having several certified Microsoft professionals on staff. As a Gold Partner, Fusion5 must meet these requirements on a yearly basis in order to remain at that level. For you as a customer, this gives peace of mind. You can be confident that our staff and overall organisation are consistently trained and up-to-date on all the latest offerings in order to meet the strict Microsoft requirements for partners. ### How long does it take to implement Dynamics and how much does it cost? The price and length of the implementation is really dependent on your solution requirements. We offer out-of-the-box applications at a fixed cost, or we can tailor a solution to meet your business needs, goals and level of ongoing support. If you would like information on pricing, or to find out more information about Dynamics 365, get in touch with us. ### How do you implement Dynamics 365? Like any enterprise-level project, implementing Dynamics 365 is complex and requires the help of an experienced partner. There are multiple moving parts required for each step of the way and it’s very tough to summarise them in a few dot points. However, after 10 years, and several hundred implementations, Fusion5 is recognised as a leader in the industry by not only Microsoft and its partner network, but our customers (and competitors!) Contact us today to discuss if Microsoft Dynamics 365 is the right solution for your organisation.