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Insights & Resources

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Blog

Six reasons Dynamics 365 CRM solution is a sales/marketing reckoning force

In this blog we explore seven specific ways in which Microsoft Dynamics CRM is a better option for your organisation over other leading solutions.

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Case Study

Victorian Institute of Teaching - Innovation to teacher registration

VIT streamlined teacher registration with TERI, reducing processing time by 66% and costs, while improving efficiency and user experience.

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Case Study

University of Otago optimises learning systems with Fusion5

CRM transformation empowers university to unify data, engage students better, and support staff with smarter processes and insights.

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Blog

Why we don't sell ERPs anymore

Our new approach sees us get Dynamics 365 in and up and running faster, so our customers realise the business advantages and see genuine value (think ROI) far more quickly. And because it's continually updated, they'll never have to worry about outgrowing it.

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Case Study

Otago Polytechnic Transforms Student Application Process With Fusion5

Otago Polytechnic modernised student applications with Fusion5’s CRM solution

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Case Study

Otago Polytechnic wins with Enterprise Service Management

Otago Polytechnic’s ESM transformation with Fusion5 lifted staff satisfaction from 3/10 to 8/10—earning a Microsoft innovation award.

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Case Study

NZ Funds focus on the future with Microsoft Dynamics CRM

NZ Funds upgrades to Dynamics CRM, improving client services, advisor tools, and business processes, all backed by Fusion5's expertise.

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Case Study

Manawanui streamlines PPE distribution

Manawanui streamlines PPE distribution with Fusion5 and Dynamics 365 Marketing.

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Case Study

Brewing Smarter Service with Dynamics CRM Mobility

Jacobs Douwe Egberts (JDE) boosted field service with mobile CRM, increasing job completions by 45% and improving efficiency across Australia & NZ

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Blog

Shine a little love (on your customers and sales team) with Dynamics 365

As a Sales Manager, you have a full plate. You serve many masters – but none as important as your customers. But even with the best attitude in the world, it’s impossible to meet the expectations of your customers, team and business stakeholders without technology. 

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Blog

Abracadabra! Pull magic marketing moments out of the hat

Sound familiar? Over the last five years, your role as marketing manager has not only fully embraced managing the digital life of your business (and all the levels of complexity that come with it), but taken on more ownership of sales and lead generation activities.

Clearly, whoever said ‘marketing is an easy job’ wasn’t in marketing.

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Case Study

A springboard to transformation for Gymnastics NZ

Gymnastics NZ transformed operations, data management and member engagement with Dynamics 365 and Fusion5 — on time and on budget.

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Case Study

Giltrap Powers Premium Customer Experience with Dynamics 365

Giltrap upgrades to Dynamics 365 to streamline service, refine marketing, and deliver standout experiences across its premium auto brands.

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Case Study

Century Yuasa charges up their customer service with online ordering

Century Yuasa improves customer service with an online ordering portal, offering convenience and accuracy while reducing reliance on call centre support.

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Case Study

Bremworth lays the groundwork with Dynamics 365

Bremworth future-proofs operations by replacing legacy systems with Dynamics 365, improving visibility, automation, and production planning.

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Case Study

Athletics Victoria enhances efficiency with MySport

Athletics Victoria partnered with Fusion5 to implement MySport, improving member services and streamlining event management.

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Blog

Overcoming K12 Challenges

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Blog

More contact centre excellence, less investment in new technology

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