Insights & Resources

Dynamics 365 Customer Insights does more than automate, it connects data, journeys, and teams to help marketers deliver truly personalised experiences.

This blog explores how Dynamics 365 helps marketing, sales, and service teams deliver connected, intelligent customer journeys. Discover how unified data, built-in AI, and a collaborative platform can elevate your CX strategy and drive long-term loyalty.

Sales and marketing can't work in silos anymore. Learn how a unified platform aligns your teams, streamlines workflows, and improves customer experience.

Track every touchpoint with advanced customer journey analytics and intuitive marketing dashboard software. Prove ROI and optimise campaigns with real-time insights.

Omnichannel marketing goes beyond being present. Discover how AI and data unify customer journeys to deliver the right message at the right time.

Consumers don’t follow funnels—they create their own paths. Learn how to adapt with Dynamics 365 Customer Insights and Fusion5.

Fusion5 empowers marketers to personalise at scale using Microsoft Dynamics 365 CRM and AI — creating meaningful, real-time customer experiences.

Explore why legacy automation tools are no longer enough and how to unlock modern, connected, and customer-centric marketing with Dynamics 365.

Read our eBook to stay on top of the financial services industry,

Creative New Zealand automates complex grant processes with Pivotal GMS, saving time, reducing costs, and enhancing applicant experience.

Pivotal CRM supports NZ Chambers of Commerce with flexible, tailored features for member management, sales, and marketing across multiple branches.

Keeping an eye on hundreds of apprentices across a network can be a challenge. You simply can’t watch everybody all the time. But wouldn’t it be nice to have a crystal ball you could gaze into that shows you exactly which apprentices are struggling, and why?

My career has seen me working with some of the top Health & Beauty manufacturers and distributors in the business. I was lucky to have worked in business development, account management, and marketing for some of the most iconic Australian brands. 

Today I combine my love of technology and the Health & Beauty industry in my role as a NetSuite Account Manager at Fusion5.

Montrose embraced CloudNFP to streamline services and meet the demands of the National Disability Insurance Scheme with integrated cloud-based tools.

Could a unified strategy help your business out of its B2B eCommerce hole?

Before myth gets confused with reality, here are some of the sour grape rumours you may have heard about Dynamics 365 - and the facts.

Universal College Learning adopted Dynamics 365 improving administrative and student processes, overall efficiency and data handling.

MSA simplifies enrolments, increases memberships by 20%, and enhances funding potential with Fusion5’s Dynamics CRM and custom mobile tools.