# The Business Redesign Imperative

_Join this roadshow to learn how to redesign your operating model and make AI show up in your margins, not just your tools. Register now._

Learn how leading organisations are approaching process redesign, governance, workforce change and operating model evolution to turn AI potential into measurable business outcomes.

![Sponsored by Microsoft logo](https://cdn.fusion5.com/media/2v4jrdib/desreq038_fusion5_ai-roadshow2026_sponsored-by_v22.jpg?rmode=max&width=337&height=44)

**Melbourne** - 25 August

**Sydney** - 27 August

**Wellington** - 8 September

**Auckland** - 15 September → [register](https://insights.fusion5.com/Register-to-event/?readableEventId=The_Business_Readiness_Imperative_-_Auckland1884677034)

**Limited seats available. No cost to attend.**

## It’s reshaping how organisations operate, compete and create value.

- **A clearer understanding** of where AI can create measurable business value beyond productivity gains.
- **Practical examples** of how leading ANZ organisations are moving from experimentation to operational impact.
- **A framework** for assessing whether AI initiatives are improving performance, reducing costs or creating new opportunities.
- **Insights into the foundations**, governance and operating models needed to scale AI effectively.
- **Perspectives** on how AI is changing roles, accountability and the way work is organised.

Responsible for:

- AI strategy and investment
- Business transformation and operational performance
- Technology, data and digital initiatives
- Governance, workforce change and organisational redesign

## 8:30 – 9:00  |  Registration, coffee & networking

*Light breakfast, tea/coffee, and networking with peers and Fusion5 experts.*

## 9:00 – 9:10  |  Opening: The question every business leader is asking

AI has moved well beyond experimentation. The question facing most organisations is no longer whether to adopt AI, but how to turn it into measurable business value. **This opening session sets the context for the day and explores why the next phase of AI is about business redesign as much as technology.**

*Speakers: Deepak Nangia (Group CEO), Kristy Brown (CEO NZ)*

## 9:10 – 9:40 |  The new industrial era: Why AI required business redesign, not just adoption

AI is changing more than individual tasks and workflows. It's reshaping how organisations operate, compete and create value. **This session explores why organisations creating the greatest value from AI are redesigning processes, decision-making and operating models, not simply adopting new technology.**

*Speakers: Jaime Enriquez (Group Head - Transformation and Strategy), Kristy Brown (CEO NZ)*

## 9:40 – 10:10  |  The AI operating model of the future: distributed innovation, centralised governance and the agent factory

Many organisations have moved beyond AI experimentation, but scaling it safely and consistently across the business remains a challenge. **This session explores Fusion5’s view of a mature AI operating model, balancing distributed innovation with centralised governance through an agent factory approach, progressive trust, and production stage gates.**

*Speakers: Matt Lingard (Head of Microsoft Business), Jonathan Rickard (Head of Transformation and Strategy NZ)*

## 10:10 – 10:55  |  Customer panel: From AI ambition to business impact

Hear how organisations are moving from AI ambition to measurable business impact. Our customer panel will share the opportunities they've pursued, the challenges they've encountered, and the practical lessons they've learned as AI becomes part of everyday business operations.

*Speakers: Customer panel announced soon*

## 10:55 – 11:15  |  Morning tea & networking

*Refreshments & networking.*

## 11:15 – 11:40  |  Process redesign in action: an end-to-end workflow, reimagined

Every organisation is exploring how AI can improve customer and operational outcomes, but understanding what business redesign looks like in practice is often less clear. **Using a familiar retail process as an example, this session walks through an end-to-end AI-led redesign, highlighting how work changes, the roles and decisions involved, and where value is created.**

*Speakers: Marie Sideris (Business Transformation Lead), Mary Ann Tan (General Manager/CoE Lead - F&O AU)*

## 11:40 – 12:05  |  From pilots to performance: the operating model required to scale AI safely

Many organisations can build a successful AI pilot, but far fewer can scale it into something secure, reliable and production-ready. **This session explores what it takes to bridge that gap, from getting your data estate and ontology right to creating the foundations for accurate, trusted outcomes at scale.**

*Speakers: Steve Emanouel (General Manager - Data & Integration), Jonathan Rickard (Head of Transformation and Strategy NZ)*

## 12:05 – 12:30  |  The Agent Operations Centre: How to run AI as an enterprise capability

As AI agents begin taking on real work, organisations need new approaches to governance, accountability and operational oversight. **This session introduces the Agent Operations Centre and explores how businesses can manage AI safely, responsibly and at scale.**

*Speakers: Jaime Enriquez (Group Head of Transformation and Strategy), Troy Gerber (CTO - AI Transformation NZ)*

## 12:30 – 12:50  |  Governance implications of redesigning work: roles, accountability and decision rights

Many organisations are beginning to automate work with AI, but introducing agents into production raises new questions around accountability, oversight and governance. **This session explores how roles, decision rights and supervision models evolve as agents become part of day-to-day operations, helping organisations create clear ownership and accountability for the outcomes they deliver.**

*Speakers: Belinda Muir (Group General Counsel), Becky Rutherford (Director of Business Applications NZ)*

## 12:50 – 1:20  |  Networking Lunch

*Lunch and drinks; time to connect with speakers, Fusion5 experts, and peers.*

## 1:20 – 1:50  |  The first 90 days: Moving from AI activity to business impact

Knowing where to start is often the biggest challenge. **This session outlines the first 90 days of building a practical AI roadmap, helping leaders identify the priorities, decisions and actions that create momentum and measurable business outcomes.**

*Speakers: Drew Alexander (Director of Microsoft AI)*

## 1:50 – 2:00  |  Close: The business redesign imperative

The day concludes by bringing together the key themes and practical insights shared throughout the event. We'll reflect on what organisations need to change to turn AI potential into measurable business outcomes, and the next steps leaders can take to move forward with confidence.

*Speakers: Deepak Nangia (Group CEO), Kristy Brown (CEO NZ)*

# The business 
redesign imperative

## **ANZ Executive Roadshow | August-September 2026**

Join Fusion5 and guest speakers as we share practical lessons, customer experiences and emerging approaches from organisations turning AI activity into measurable business impact.

*A half-day executive session for business and technology leaders ready to turn AI into margin, performance and growth.*