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Insights & Resources

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Case Study

Otago Polytechnic Transforms Student Application Process With Fusion5

Otago Polytechnic modernised student applications with Fusion5’s CRM solution

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Case Study

Otago Polytechnic wins with Enterprise Service Management

Otago Polytechnic’s ESM transformation with Fusion5 lifted staff satisfaction from 3/10 to 8/10—earning a Microsoft innovation award.

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Case Study

NZ Funds focus on the future with Microsoft Dynamics CRM

NZ Funds upgrades to Dynamics CRM, improving client services, advisor tools, and business processes, all backed by Fusion5's expertise.

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Case Study

Manawanui streamlines PPE distribution

Manawanui streamlines PPE distribution with Fusion5 and Dynamics 365 Marketing.

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Case Study

Brewing Smarter Service with Dynamics CRM Mobility

Jacobs Douwe Egberts (JDE) boosted field service with mobile CRM, increasing job completions by 45% and improving efficiency across Australia & NZ

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Blog

Shine a little love (on your customers and sales team) with Dynamics 365

As a Sales Manager, you have a full plate. You serve many masters – but none as important as your customers. But even with the best attitude in the world, it’s impossible to meet the expectations of your customers, team and business stakeholders without technology. 

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Blog

Abracadabra! Pull magic marketing moments out of the hat

Sound familiar? Over the last five years, your role as marketing manager has not only fully embraced managing the digital life of your business (and all the levels of complexity that come with it), but taken on more ownership of sales and lead generation activities.

Clearly, whoever said ‘marketing is an easy job’ wasn’t in marketing.

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Case Study

A springboard to transformation for Gymnastics NZ

Gymnastics NZ transformed operations, data management and member engagement with Dynamics 365 and Fusion5 — on time and on budget.

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Case Study

Giltrap Powers Premium Customer Experience with Dynamics 365

Giltrap upgrades to Dynamics 365 to streamline service, refine marketing, and deliver standout experiences across its premium auto brands.

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Case Study

Century Yuasa charges up their customer service with online ordering

Century Yuasa improves customer service with an online ordering portal, offering convenience and accuracy while reducing reliance on call centre support.

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Case Study

Bremworth lays the groundwork with Dynamics 365

Bremworth future-proofs operations by replacing legacy systems with Dynamics 365, improving visibility, automation, and production planning.

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Case Study

Athletics Victoria enhances efficiency with MySport

Athletics Victoria partnered with Fusion5 to implement MySport, improving member services and streamlining event management.

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Blog

Overcoming K12 Challenges

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Blog

More contact centre excellence, less investment in new technology

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Case Study

ADM Powers Up with Office 365 and Fusion5

ADM transformed collaboration, access, and data security by migrating to Office 365 with Fusion5’s expert rollout and training.

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Blog

Make your contact centre a happier place to work

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Blog

How to overcome some of the biggest IT hurdles for K-12 educators in 2022

The K-12 education sector has its fair share of challenges at the best of times. Ongoing concerns range from increasing student enrolment numbers, student wellbeing, attracting and retaining high-quality teaching staff, managing school finances, through to introducing new technology to assist with school management and administration. 

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Blog

Make managing your contact centre less of a 'thing'

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