# PartnerPlus

_Discover Fusion5 PartnerPlus & PartnerPlus Platinum, premium support services offering issue resolution, extended coverage, & 24/7 enterprise IT management._

**PartnerPlus** is Fusion5’s premier support offering which provides continuous improvement, priority support and committed response times to assist with user queries, training, configuration and issue management to ensure business critical systems continue to meet the business need.

PartnerPlus also ensures customers continually improve and advance their solutions to enable more value to be delivered to the business. PartnerPlus offers both a Customer Success Team Service as well as the option to purchase pre-paid support hours. Support as well as smaller Work Orders can be completed under PartnerPlus Pre-Paid support hours.

## A dedicated Service Delivery Manager

## 9.5 hour business day coverage

## Prioritised issue management and resolution

## Highly skilled team of consultants across Australia and New Zealand

## Personalised reporting

**PartnerPlus Platinum** customers receive all the same services as PartnerPlus customers, and also have access to options ranging from innovative, value-add point solutions to enhance your application investment, through to complete 24/7 infrastructure management.

## 24/7 technical coverage

## 24/7 infrastructure management

## Monitoring and alerting

## Scheduled patching

## Health checks

## Value-add software

## Performance benchmarking

Increase the benefit you get from your investment with Fusion5 PartnerPlus Support and/or Microsoft Premier Support.

For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure

Naturally, we support all of our customers. But what if you require customised or intensive support because of the size and nature of your business?

Our PartnerPlus support offerings provide more extensive coverage, extended hours and options for a range of enterprise management services.

## Great outcomes start with great conversations.

## Let's talk.