# Support Consultant - HR & Payroll Solutions

- Wellington CBD / Hybrid (2 days WFH)
- Join a collaborative, innovative team with opportunities for professional growth
- Work with leading-edge solutions at Fusion5, a trusted technology transformation partner

**About Fusion5**

Fusion5 is a technology transformation partner helping businesses go beyond with innovative solutions in business applications, AI, cloud, and security. We deliver connected services tailored to unique business needs, including managed services, enterprise service management, and integration.

**The Opportunity**

We’re looking for a Support Consultant to join our Wellington team, working across our Jemini platform. If you're passionate about payroll, HR, and tech, and keen to grow your career, this is a great opportunity.

Jemini is a modern, web-based HR and payroll platform, used by a wide range of clients. You’ll be part of a collaborative team delivering high-quality support and solutions to diverse businesses.

This Level 1 role involves working with different systems and clients, so adaptability and a quick learning mindset are key. You’ll handle support tickets, troubleshoot issues, and make confident decisions in a fast-paced environment - no two days are the same!

**What You’ll Do**

- Provide expert assistance to customers, helping them use our products and services effectively
- Troubleshoot technical and functional issues, ensuring swift and accurate resolution
- Offer clear guidance and best-practice recommendations to optimise product usage
- Collaborate with internal teams to resolve escalated issues and improve product quality
- Ensure every client interaction results in a positive support experience
- Contribute to overall customer satisfaction by delivering consistent, high-quality support.

**What We’re Looking For**

- Experience in payroll, HR, or support roles
- A knack for learning new systems quickly
- Experience in consulting or customer support (at least 3 years’ application experience)
- Strong problem-solving skills and technical proficiency
- Excellent verbal and written communication skills
- A positive, can-do attitude
- Friendly, customer-focused attitude with a passion for excellence
- Ability to work collaboratively and build effective peer relationships.

**Nice to have:**

- Knowledge of NZ or AU payroll
- Familiarity with tools like Zendesk or Halo.

**Why Fusion5?**

- Be part of a collaborative, innovative team
- Opportunities for professional growth and learning
- Make a real impact for our customers and business.

**Ready to go beyond?** Apply now and join Fusion5!

[Apply for this job in Wellington](https://www.linkedin.com/jobs/view/4425986107)