# Senior Project Manager - D365 Customer Engagement

**Join a leading digital transformation partner and deliver complex, high‑impact CRM programmes across New Zealand and beyond.**

We’re looking for an experienced **Senior Project Manager** with a strong background in **Dynamics 365 Customer Engagement** to join our growing Project Management Office. This is a fantastic opportunity to work alongside industry‑leading specialists and play a key role in delivering large‑scale CRM and enterprise transformation projects.

As a Senior Project Manager, you’ll be on the frontline of project delivery - building strong client relationships, leading cross‑functional teams, and ensuring our customers achieve measurable business outcomes.

**What you’ll be doing**

- Lead **end‑to‑end delivery** of Dynamics 365 Customer Engagement projects
- Manage multiple concurrent projects across complex customer environments
- Partner closely with clients, including **C‑suite stakeholders**
- Drive strong governance, risk management, and change control
- Collaborate with the wider **PMO** to continuously improve delivery standards and methodology
- Champion high‑quality outcomes and client referenceability.

**About you**

You’re a clear and confident communicator who builds strong relationships with stakeholders at all levels, including senior leaders. You bring a calm, pragmatic approach to complex situations, lead teams with clarity and purpose, and adapt easily to change. Highly organised and outcomes‑focused, you balance attention to detail with the ability to maintain momentum and deliver results in fast‑moving environments.

**What you’ll bring**

- Proven **vendor‑side consulting and project management experience**
- Full lifecycle **Dynamics 365 Customer Engagement** implementation experience
- **5-6+ years** delivering complex enterprise projects
- Experience with **Agile** delivery frameworks (PRINCE2 certification advantageous)
- Strong working knowledge of **Azure DevOps, MS Project, and SharePoint**
- Excellent stakeholder engagement, leadership, and communication skills

A proactive, detail‑focused approach with strong risk and change management capability

**Why join us**

At **Fusion5**, we don’t just implement technology - we partner with organisations to transform the way they work. As a leading systems integrator in ANZ, we deliver solutions across consulting, business applications, integration, cloud, data & AI, cybersecurity, and managed services.

**What’s in it for you**

- **Work that matters -** Deliver complex, high‑impact Dynamics 365 programmes for leading organisations across New Zealand and ANZ
- **People‑first culture** - Join a collaborative, supportive PMO with experienced delivery leaders and specialists
- **Career progression** - Clear development pathways, regular career conversations, and investment in your growth
- **Learn from the best** - Access to industry‑leading expertise across CRM, cloud, data, AI, and integration

**Be part of something growing** - Play a key role in the continued expansion of a highly successful digital transformation business.

This is a rare opportunity to make a real impact in a high‑performing, growing organisation.

To apply for this role, please reach out to our Talent Acquisition Team, **recruitment@fusion5.co.nz**