We strive to be more than just an IT service provider – we’re a strategic partner that helps businesses achieve more by removing the burdens of IT management. Whether you’re looking to improve operational efficiency, enhance security, or gain access to a dedicated team of experts, Fusion5 is here to help you succeed.
Empower your business with more
Unlike traditional reactive IT support models, our approach leverages data-driven insights to prevent issues before they arise. Our team continuously monitors and analyses performance metrics, identifying trends that allow us to provide actionable recommendations. This means fewer disruptions, lower support costs, and an IT environment that runs more smoothly.
Let us handle the complexities of IT, so you can focus on what matters most – growing your business.
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More strategy, less stressWe transform your IT operations, freeing your team to focus on innovation.
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More uptime, less overtimeEnjoy smoother operations and fewer after-hours emergencies with our robust, proactive IT support.
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More confidence, less compromiseOur comprehensive cybersecurity measures ensure your business is protected from threats, giving you peace of mind.
“With just two of us, we didn’t have the time or capability to support our people daily, manage backups, patch software or system vulnerabilities, and apply updates… Fusion5 proposed a co-managed customised support offering encompassing Microsoft 365, infrastructure, Citrix, and cybersecurity.”
Comprehensive IT solutions that make a difference
Shift-Left IT Support
By applying the shift-left approach to IT support, we resolve issues at the earliest stage possible, empowering users to self-solve with knowledge management and automation. This reduces ticket volume, escalations, and IT costs, while boosting end-user satisfaction.
But we don’t stop there.
We leverage decades of experience in Enterprise Service Management (ESM) to deliver more than just a standard service desk. Our tailored solutions connect directly into ITSM processes, providing a fully customisable service management platform that integrates seamlessly across your organisation. By breaking down silos and enhancing collaboration, we ensure your service operations are as efficient as possible.
Boosting security and compliance
Cybersecurity is a top priority for any modern business, and Fusion5 integrates robust security measures into every service we offer. By leveraging advanced tools, we help businesses like Penrith City Council enhance their security posture, ensuring protection against cyber threats while maintaining compliance with industry standards. Our Service Desk works closely with your team to integrate robust security measures, ensuring seamless compliance with industry standards.
“While we were doing well, our cybersecurity wasn’t getting the attention it deserved. So, I ticked the box, and away we went. With Fusion5 onboard, it’s now being done to the level needed. And their Security Centre service lets me focus my time more fully on other business priorities.”
Jim Tolson | IT Manager, Namoi Cotton
Scalability and Flexibility
As your business grows, so do your IT needs. Fusion5’s Outsourced IT Services are designed to scale with your business, ensuring that you always have the resources you need without overspending on unnecessary infrastructure.
Our flexible service models can be tailored to fit organisations of any size, from medium enterprises to large corporations.
Discover more
Constructing Success: Harris HMC’s IT Transformation
Harris HMC partnered with Fusion5 to address growing IT challenges and enhance operational efficiency. With a co-managed Outsourced IT solution,
Fusion5 delivered end-to-end support across Microsoft 365, infrastructure, Citrix, and cybersecurity. This proactive approach improved uptime, enhanced security, and streamlined IT operations, enabling Harris HMC to focus on its core business. The partnership showcases how Fusion5’s Outsourced IT services can alleviate IT burdens, reduce risks, and drive business success.
FAQ
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How much does outsourced IT support typically cost?
The cost of outsourced IT support varies based on the scope of services, the complexity of your IT environment, and the level of support required. As a countermeasure, we have simplified our pricing structures per user/per device/per month, resulting in flexible pricing models that can be tailored to fit your business needs. We want to ensure you pay for exactly what you require without overspending on unnecessary infrastructure. Contact us for a custom quote.
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Are outsourced IT services more cost-effective than in-house IT?
Yes, outsourced IT services are often more cost-effective than maintaining an in-house team. Fusion5’s managed services allow businesses to save on staffing, training, and technology costs, while accessing a dedicated team of IT experts 24/7. This also helps mitigate the risk of downtime and IT-related disruptions, further reducing long-term costs.
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What is the difference between Level 1, Level 2, and Level 3 IT support?
- Level 1 support handles basic technical issues, such as password resets and troubleshooting software issues.
- Level 2 support deals with more complex problems that require deeper technical knowledge, often resolving issues escalated from Level 1.
- Level 3 support involves the highest level of technical expertise, often managing advanced system architecture and providing support for critical incidents or complex system issues. Fusion5 offers multi-tiered IT support to ensure that issues are resolved efficiently at the appropriate level.
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Do you offer 24/7 help desk services?
Yes, Fusion5 offers 24/7 help desk services designed to keep your business running smoothly at all times. Our team of dedicated IT professionals is available around the clock to resolve any issues, minimising disruptions and ensuring continuous system availability.
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Can outsourced IT services scale with my business as it grows?
Absolutely. Fusion5’s outsourced IT services are designed to scale with your business, ensuring that you have the necessary IT resources without over spending on infrastructure. As your business evolves, our services adapt to meet increasing demands, whether you’re expanding your team, infrastructure, or geographical reach.
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How do outsourced IT services ensure data security?
Fusion5 takes data security very seriously. We integrate robust cybersecurity measures into all our services, including ISO/IEC 27001 certified processes, real-time threat detection, and proactive security monitoring. Our solutions also ensure compliance with industry standards, giving you peace of mind that your data is fully protected against cyber threats.
