# Help desk

_Access Fusion5’s Customer Success team & Infusion, our 24/7 support portal. Log tickets, track issues, chat with experts, & keep your systems running smoothly._

If you have access to Infusion, please log a ticket.

If you do not have access to Infusion, please reach out to our Customer Success Team during business hours using the toll-free lines below:
 
Australia - [1300 156 640](tel:1300156640)
New Zealand - [0800 354 357](tel:0800354357)

**We have a dedicated page with guides, updates and FAQ just for you.**

Infusion lets you:

## Log and track issues anytime, from anywhere

## Chat directly with our Customer Success Team

## Receive automated, customised Service Level Agreement reporting at any time

## Update your details on demand

## Keep up to date with what’s happening at Fusion5

## Access hints and tips via a dedicated knowledge section

And if you’d rather talk to someone directly, you can chat, text, email or simply phone us. Our Customer Success Team is available from 8:00am to 5:30pm, Monday to Friday (excluding national public holidays).

- Log your issue in Infusion
- We start working on your issue
- We contact you if we need more information
- You can update the issue with more information at any time
- We let you know as soon as the issue is resolved
- You close the issue once you’re happy with the outcome

> 
> 
> As always the team is fantastic. Helps me through the issue and also provides training so it can be done independently next time.
> 

Synnex Pty Ltd.

> 
> 
> Happy with the support service provided on this issue. Response is quick and has been resolved fast.
> 

VGW Holdings Ltd.

> 
> 
> Very quick response to Priority 1 ticket and good detailed analysis of the issue.
> 

Manawanui

> 
> 
> Excellent service, nice to see all the performed tasks are included in the calls.
> 

Waste Management NZ Ltd.

> 
> 
> 5/5! The consultant provided me text updates. He even gave me a call after completion.
> 

Winstone Wallboards Ltd.

> 
> 
> The help desk team are always very helpful and nothing is a problem to them.
> 

NZ Trade & Enterprise

Increase the benefit you get from your investment with Fusion5 PartnerPlus Support and/or Microsoft Premier Support.

For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure

Every Fusion5 customer has access to Infusion, our 24/7 world-class web-based support solution.

## Great outcomes start with great conversations.

## Let's talk.