# Amazon Connect

_Build an AWS Connect AI-enabled, omnichannel contact centre. Unify voice, chat, SMS and self-service, cut costs, and scale fast with best-practice delivery._

Disconnected systems, rising service costs, and inconsistent customer interactions are all too common in today’s contact centres.

**Fusion5 and Amazon Connect change that. We help you:**

- Unify engagement across voice, chat, SMS, and self-service to deliver seamless customer journeys.
- Improve efficiency with intelligent routing, sentiment analysis, and workflow automation that free agents to focus on high-value conversations.
- Ensure compliance and security with data residency in the AWS New Zealand Region, giving you sovereignty and peace of mind.

## Cost savings
                
Shift from hardware-heavy, legacy systems to a pay-as-you-go model.

## Customer satisfaction
                
Faster resolution times and more personalised service.

## Scalability
                
Easily flex capacity to handle seasonal or unexpected demand.

## Innovation
                
Continuous improvements with AI-powered features and zero downtime.

As an AWS Advanced Tier Services Partner, Fusion5 combines deep local expertise with global cloud capability. Our partnership with AWS ensures every Amazon Connect deployment follows best-practice principles for scalability, security, and innovation — empowering organisations to deliver exceptional customer experiences with confidence.

![AWS Advanced Tier Services](https://www.fusion5.com/media/zdjpenym/aws-partner.png)

When lockdowns prevented PlunketLine’s contact centre staff from accessing their office, they needed a rapid, reliable way to continue supporting families nationwide. Fusion5 deployed Amazon Connect in just two days, ensuring uninterrupted 24/7 service, remote working capability, and scalable capacity to meet surging demand.

At Fusion5, we specialise in providing tailored cloud platform services that empower your business to maintain continuity while fully harnessing the flexibility, scalability, and innovative potential of the cloud.

Customers expect seamless engagement across every channel, yet many contact centres struggle with disconnected systems and inefficiency. Fusion5 and Amazon Connect deliver a fully managed, AI-enabled solution built to scale.

## Designed for connection, powered by intelligence.

## Let's talk about Amazon Connect.