# Senior Account Manager

**The Opportunity**

Fusion5 is on the move. We've built a strong foundation across Business Applications - ERP, CRM, CPM, and HCM - and we're now accelerating into AI transformation, managed services, and data-led advisory. Our clients are increasingly looking to us not just as their technology implementer, but as their long-term transformation partner.

We're looking for a Senior Account Manager who leads with the business problem, not the product pitch. You'll own a portfolio of allocated accounts, drive cross-sell and expansion across Fusion5's full capability set, and position us as the partner of choice for every major technology and transformation decision our clients face.

This is not just a renewal role. This is a growth role - built for someone who knows how to earn a seat at the executive table and keep it.

**We’re seeking a dynamic Senior Account Manager to:**

- **Lead Strategic Relationships:** Nurture, manage and grow partnerships with our key strategic clients, delivering transformational solutions that make a real impact.
- **Drive Innovation and Growth:** Collaborate with talented teams to identify new opportunities, shape business outcomes, and achieve sales target.
- **Empower Digital Transformation:** Be at the forefront of automation, AI, and cloud technology - helping clients evolve and succeed in a dynamic market.
- **Drive exceptional Customer Experience –** deliver best-in-class Account Management to ensure high client sentiment and value.

**Why Join Fusion5?**

- **Our value** – we go beyond technology implementation – partnering with innovative clients to help transform their business, delivering strategic, outcome-driven solutions that drive measurable business impact.
- **Our credibility** - helps sets us apart: high NPS scores for our Support and Managed Services, countless published customer success stories, and the fast-growing reputation for our AI implementation and support services.
- **Our approach** - is built on continuous innovation, integration, and a commitment to supporting clients through every stage of their transformation journey.
- **Our Account Management team** - we continually strive to be the happy, high-performing and highly regarded team. We achieve this through our approach and focus on collaboration, support, consistency and accountability.
- **Our ‘Promise to you’** - includes Individual Performance and Development Plans, Professional self-care (e.g., birthday leave), Diversity and inclusion, Social connection and recognition, Environment and community.

**What You’ll Do:**

- Own the account relationship. Map, orchestrate, and manage ongoing stakeholder and executive relationships between Fusion5 and customers. Build and maintain your own strong relationships with client’s senior stakeholders.
- Develop and execute Account Plans to retain and expand Fusion5’s footprint within key accounts.
- Identify and pursue new business opportunities, driving revenue growth and profitability.
- Exceeding sales targets whilst capitalising on cross-sell opportunities.
- Collaborate with internal teams to deliver transformational solutions tailored to client needs.
- Serve as the escalation point for major customer issues, ensuring swift and positive resolutions.
- Present customers with value and insights, challenging them to achieve their goals.
- Oversee project delivery and ensure client satisfaction throughout the engagement lifecycle.
- Run a tight commercial operation. Maintain accurate forecasting, pipeline hygiene, and CRM records.

**What You'll Bring:**

**The non-negotiables**

- 7+ years in account management, client partner, or solution selling - ideally within a system integrator, management consulting, or professional services environment.
- Experience having C-level business *transformation* You understand P&Ls, change management, and how technology decisions connect to business outcomes.
- A track record of growing accounts year-on-year through genuine cross-sell - not just defending existing revenue.
- Familiarity with Business Applications (ERP, CRM, CPM, or HCM) at a conceptual level - enough to hold a credible commercial conversation.

**Strongly favoured:**

- Exposure to selling Microsoft ERP and CRM solutions, AI, managed services, data, or transformation advisory.
- Industry experience in logistics, manufacturing, retail, distribution or memberships - sectors where Fusion5 has deep reference stories.
- Background in professional services or consulting - comfortable scoping engagements, managing delivery risk, and building long-cycle relationships,

**The personal stuff:**

- **Commercially sharp:** you read a room, a contract, and the space between the lines.
- **Structured but adaptable**: you can run 5-10 account plans simultaneously without dropping the ball.
- **Genuinely curious:** you stay current on AI, automation, and what's reshaping your clients' industries.
- **A team player:** the best opportunities at Fusion5 come through collaboration.

**Ready to take your career to the next level?**

Join Fusion5 and be part of a team that empowers businesses to achieve more through digital transformation, automation, and strategic partnership.

[Apply for this job in Melbourne](https://www.linkedin.com/jobs/view/4432501132)