# Principal Consultant - Dynamics 365 Customer Engagement

- Lead enterprise Dynamics 365 Customer Engagement transformations that genuinely elevate customer experience
- Partner with senior stakeholders to shape strategy and deliver real business outcomes
- Join a high-performing Microsoft practice where your **expertise drives growth, innovation, and influence**

At **Fusion5**, we partner with organisations to deliver meaningful transformation through Microsoft technologies. We’re growing our Dynamics 365 Customer Engagement (CE) practice and looking for a **Principal Consultant** to lead strategic engagements and drive impactful outcomes for our customers.

**Why this role?**

- Lead enterprise-scale **D365 CE transformation projects**
- Work directly with senior stakeholders to shape customer engagement strategies
- Influence solution design and drive delivery excellence.

**What you’ll be doing**

- Leading end-to-end **D365 CE implementations** (Sales, Customer Service, Marketing, Field Service)
- Acting as a **trusted advisor** to customers, translating business needs into scalable solutions
- Driving pre-sales activities including **solution design, demos, and proposals**
- Ensuring high-quality delivery across projects, from discovery through to go-live
- Mentoring consultants and uplifting capability across the CE team.

**About You**

You’re a seasoned Dynamics 365 Customer Engagement consultant who thrives in client-facing roles, confidently partnering with senior stakeholders to deliver impactful solutions. You combine strong consulting expertise with commercial awareness, take ownership end-to-end, and are passionate about driving real customer outcomes while mentoring others and lifting team performance.

**What you’ll bring**

- 10+ years’ experience in consulting, with strong **Microsoft Dynamics 365 CE expertise**
- Proven track record delivering **complex CRM / customer engagement solutions**
- Deep understanding of customer experience, sales processes, and service operations
- Strong stakeholder engagement skills – comfortable working with C-suite
- Commercial mindset with experience supporting **pre-sales and account growth**

**What's in it for you?**
"Go Beyond" isn't a marketing line at Fusion5, it's the standard we hold ourselves to. It reflects a convergence of solutions, services, and capabilities that enables clients to realise their business vision, with AI as a strategic lever for transformation.
 
At Fusion5, you'll have the autonomy to shape a practice, the backing of an established trans-Tasman organisation, and the opportunity to work alongside people who genuinely care about outcomes - not just output. We're proud to be a diverse, inclusive and forward-thinking employer, and we're committed to creating a workplace where our people feel engaged, challenged, supported and successful. Alongside this, we offer a strong set of values and benefits that reflect how we work and what we stand for.

Ready to take the next step in your consulting career? Join us and help shape the future of customer engagement. Apply today.

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