# The AI Operating Model Whitepaper

_Learn how to redesign work, governance and decision-making for a human-AI workforce with the AI Operating Model (AIOM) framework._

Download the whitepaper to learn how organisations can redesign work, governance and decision-making for a blended human-agent workforce.

![](https://cdn.fusion5.com/media/rlldojt0/aiom-whitepaper-umb.png)

## AI Adoption is accelerating. Organisational change is not.

Most organisations are investing in AI. Far fewer are changing how they operate.

This whitepaper introduces the **AI Operating Model (AIOM)**, a practical framework for navigating that transition.

### Inside you’ll discover:

- Why AI adoption alone is not delivering expected business value
- The concept of earned autonomy and progressive delegation
- The four pillars of the AI Operating Model
- How to redesign processes for human-agent collaboration
- The role of governance, workforce evolution and organisational change
- A maturity framework for progressing from experimentation to enterprise transformation

####  The challenge is often not the technology, but the organisation itself.

The AI Operating Model provides a framework for thinking about:

- Who should make decisions in a blended workforce
- How humans and AI agents should collaborate
- What new roles and capabilities are required
- How organisations can safely expand AI autonomy over time

AI is changing more than systems and processes. It's changing how organisations operate. The question is whether your organisation is ready for what comes next.

**Jonathan Rickard | Head of Transformation and Strategy New Zealand**

*Jonathan helps organisations navigate complex change and transformation. His focus is understanding how people, processes and technology can work together in better ways.*

**Myriam Bently | AI Solutions and Delivery Leader**

*Myriam helps organisations adopt AI in a way that is trusted, practical and well governed. Her focus is turning AI capability into solutions that people can confidently use and rely on.*

**[Craig Westcott](https://www.fusion5.com/nz/our-people/craig-westcott) | Executive Director of Strategic Growth**

*Craig leads a number of Fusion5's growth areas, including AI, Managed Services, Data and Integration. He partners with organisations to turn technology investment into practical business value.*