Fusion5 understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.
In this Privacy Policy, when we say ‘we, us or our’ we mean the relevant Fusion5 entity who you are interacting with, including:
- Fusion5 Pty Ltd (AU) (ABN 12 109 506 970)
- Fusion 5 Limited (NZ) (NZBN 9429037566043)
- Jemini Australia Pty Limited (AU) (ABN 65 662 873 369)
- Jemini Inc Limited (NZ) (NZBN 9429047023222)
- Any other related entity within the Fusion5 group of companies, from time to time.
This Privacy Policy takes into account the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as the New Zealand Privacy Act 2020 and the Information Privacy Principles.
The information we collect
Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
We only collect personal information that is reasonably necessary for our business functions and for lawful purposes. The types of personal information we may collect about you include:
- Identity Data including your full name, job title/ role and company you work for.
- Contact Data including your telephone number and email address.
- Financial Data such as bank account details.
- Transaction Data including details about payments to you from us and from you to us and other details of products and services you have purchased from us or we have purchased from you.
- Marketing and Communications Data including employer, business role, professional title, department, business contact information, business network, business experience, business interests, localisation data, connection data, and your preferences in receiving marketing from us and our third parties and your communication preferences.
- Technical and Usage Data when you access any of our websites, platforms or emails, details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website (including through the use of Internet cookies or tracking pixels), and communications with our website.
- Profile Data including your username and password for our platforms and software, purchases or orders you have made with us, content you post, send receive and share through our platform, and support requests you have made.
- Interaction Data including information you provide to us when you participate in any interactive features, including surveys or events.
- Professional data including where you are applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences.
- Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, sexual orientation or practices, criminal records, health information or biometric information. In the course of working with you, we may collect, or come across such sensitive information in different situations, including when reviewing your CV, and where we ask for your dietary requirements if we are arranging catering for you, including at an event.
How we collect personal information
We collect personal information in a variety of ways, including:
- when you provide it directly to us, including face-to-face, over the phone, over email, or online;
- when you complete a form, such as registering for any events or newsletters, or responding to surveys;
- when you use any website we operate (including from any analytics and cookie providers or marketing providers. See the “Cookies” section below for more detail on the use of cookies);
- from third parties, such as LinkedIn and 6Sense;
- from publicly available sources;
- through our managed services, support portals, ticketing systems, or software platforms we operate or host; and
- through system logs, security monitoring tools, or other technical measures we have in place as part of our security operations, where permitted by law.
End User Data
Where your personal data is input into a platform we operate, or where our Services are made available to you through a third party (e.g. your employer), that business collects the personal data input into the Services (End User Data), and we act as a processor to process End User Data on behalf of that business. The business collecting your personal data is responsible for complying with any privacy regulations or laws that require providing notice, disclosure, and/or obtaining your consent prior to transferring the End User Data to us to process on their behalf. You should view the business’ privacy policy and/or contact them to understand their privacy practices in relation to your End User Data.
When acting as a data processor, we will process personal information in accordance with the instructions given to us, our contractual obligations and applicable privacy laws, and we implement appropriate technical and organisational measures to protect that information.
When acting as a data controller (for instance, where personal information is collected by us through our own websites, marketing activities, internal systems or support processes), this Privacy Policy will apply to the personal information we collect and control.
Why we collect, hold, use and disclose personal information
We have set out below a description of the purposes for which we plan to collect, hold, use and disclose your personal information.
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Purpose of use / disclosure |
Type of Personal Information |
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To enable you to access and use our software and platforms, including to provide you with a login. |
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To work with you as a customer of our business to deliver our services and deliverables to you. |
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To contact and communicate with you about our business, including in response to any support requests you lodge with us or any enquiries you make with us via any website we operate or via email or phone. |
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For internal record keeping, administrative, invoicing and billing purposes. |
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For analytics, market research and business development, including to operate and improve our business and platforms. |
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For advertising and marketing, including to send you promotional information about our products and services, and information that we consider may be of interest to you. |
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If you have applied for employment with us, to consider your employment application. |
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To comply with our legal obligations or if otherwise required or authorised by law. |
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Sensitive information: We generally do not collect sensitive information. However, if we do, we will only collect, hold, use and disclose sensitive information for the following purposes:
For example, we may collect sensitive information from you where you:
Where we collect sensitive information, we will take steps to limit access to the information to those people who need it for the purpose for which it was collected and we will take additional security measures to protect any sensitive information we hold. |
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Our disclosures of personal information to third parties
Personal information: We will only disclose personal information (excluding sensitive information) to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information (excluding sensitive information) to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers, such as Azure, Microsoft 365, Sharepoint, Adobe, Atlassian Confluence, Miro, 4me;
- marketing or advertising providers, such as 6sense, Facebook Pixel, Google Analytics, SiteSearch365, Microsoft Clarity, ZoomInfo;
- professional advisors, bankers, auditors, our insurers and insurance brokers;
- our superannuation clearing house;
- our existing or potential agents or business partners;
- if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
- courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as analytics providers and cookies;
- third-party vendors and service providers who assist us with security monitoring, incident response, penetration testing, data backup, and business continuity;
- third-party platforms integrated with our solutions, where required to provide services requested by you (e.g. payroll integrations, CRM integrations), subject to appropriate data protection agreements; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Sensitive information: We will only disclose sensitive information with your consent or where permitted by law. This means that we may disclose sensitive information to:
- our employees, contractors and/or related entities;
- IT service providers, data storage, web-hosting and server providers;
- professional advisors;
- if we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred;
- courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as analytics providers and cookies; and
- any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas disclosure
Fusion5 is based in Australia and New Zealand, however we leverage skills and technologies available around the world in order to provide our services. We have employees, contractors, product vendors and service providers (including cloud providers) in countries other than Australia and New Zealand, including in the United States, UK, India, the European Union and other countries where our service providers or we operate. We have our offshore technical support team based in India to support our operations in Australia and New Zealand. Your personal information (excluding sensitive information) may be disclosed to or accessed by people outside of Australia and New Zealand (including our offshore technical support team in India) in the course of Fusion5 providing its services to you.
Australian Residents
Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia, including but not limited to New Zealand, United States of America, India and the European Union. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
New Zealand Residents
Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of New Zealand, in countries which may not have an equivalent level of data protection laws as those in New Zealand. Before disclosing any personal information to an overseas recipient, we will comply with Information Privacy Principle 12 and only disclose the information if:
- you have authorised the disclosure after we expressly informed you that the overseas recipient may not be required to protect the personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020;
- we believe the overseas recipient is subject to the Privacy Act 2020;
- we believe that the overseas recipient is subject to privacy laws that, overall, provide comparable safeguards to those in the Privacy Act 2020;
- we believe that the overseas recipient is a participant in a prescribed binding scheme;
- we believe that the overseas recipient is subject to privacy laws in a prescribed country; or
- we otherwise believe that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act 2020 (for example pursuant to a data transfer agreement entered into between us and the overseas recipient).
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to work with you as a customer or supplier of our business.
Information from third parties: If we collect personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. We will respond to access requests within a reasonable timeframe and in any event within the required timeframe under applicable law. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Where we have shared incorrect personal information with a third party, we will take reasonable steps to notify them of the correction. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (if you are an Australian resident), or the Office of the New Zealand Privacy Commissioner (if you are a New Zealand resident).
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place technical and operational controls and procedures to safeguard and secure the personal information we hold and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
User-generated content
We may enable you to post reviews, comments, photos and other user-generated content. Any public content you choose to submit will be accessible by anyone, including third parties not associated with us. We have no control over how others may use or misuse information you make publicly available. We are not responsible for the privacy, security or accuracy of any user-generated content you choose to post or for the use or misuse of that information by any third parties.
Cookies and analytics
We may use cookies, tracking pixels and similar technologies on our website and in our emails from time to time. Cookies are text files placed in your computer's browser to store your preferences. Tracking pixels are tiny, invisible images (typically the size of one pixel) embedded in web pages or emails. Cookies and tracking pixels, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie or collected by tracking pixels. Unlike cookies, tracking pixels do not store any information on your device, but instead send information to our servers when the pixel is loaded.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
You can block tracking pixels by using ad-blocking or privacy-focused browser extensions. Some email providers allow you to block images by default, which can prevent tracking pixels in emails from loading.
However, if you use your browser settings to block all cookies (including essential cookies) and tracking pixels you may not be able to access all or parts of our website and you may not receive personalised content.
Google Analytics: We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
To find out how Google uses data when you use third party websites or applications, please see here.
Facebook/Meta Analytics: We may use tools provided by Meta, such as the Meta Pixel, advanced matching, and Conversions API. These allow us to measure ad performance and deliver ads that may be relevant to you on Meta platforms based on your activity on our website/app. You can control whether we can join data from third party partners with your Meta account for ads by adjusting your preferences within Meta's settings. You can disconnect this data from your Meta account by changing your settings for Off-Facebook activity. For more information, please see Meta's Privacy Policy here.
Other Analytics: We use 6sense to provide account-level analytics that help us understand how organisations engage with our website and marketing content. 6sense does not identify individual users.
For more information about the cookies and tracking pixels we use, please see the information on our cookie banner, on our website.
Links to integrations and other websites
Our websites and/or platforms may integrate with, or contain links to, other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy. You should refer to that website’s privacy policy for how they will handle your personal data.
Personal information from single sign-on accounts
If you connect your account with us using a single sign-on (SSO) account, such as Apple, Microsoft or Google, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider. Authentication through SSO is managed by your identity provider and we do not store user passwords.
The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language and any other personal information you choose to share.
We use the personal information we receive from the single sign-on provider to create a profile for you on our platform.
Use of Artificial Intelligence (AI)
Overview: We may use artificial intelligence and machine learning technologies, including AI Technologies provided by third parties (AI Technologies) in our business operations.
How we use AI Technologies: We may use AI Technologies for the following purposes:
- to conduct analysis and processing;
- to improve and optimise our services and operations;
- to automate certain processes and communications, such as routine tasks;
- for quality assurance purposes; and
- to assisting with customer support and queries.
Data Protection and security: When using AI Technologies that process personal information, we:
- assess AI tools before deployment to determine appropriate safeguards;
- select reputable providers and take reasonable steps to ensure those providers handle your personal information according to privacy law; and
- implement security measures to protect personal information processed by AI Technologies.
Personal information will only be used in AI Technologies where both the technology has been approved for use within Fusion5 by the Security Governance Steering Group and Chief Information Security Officer and the individual has provided consent or another lawful basis exists for that use.
We will not input personal information into any AI Technology provided by a third-party provider if that provider uses that information to train its models.
Your Rights and our Commitments: Information generated by AI Technologies about individuals is treated as personal information, and you maintain all rights over your personal information as outlined in this Privacy Policy.
When using AI Technologies with your personal information:
- Transparency and control: we will inform you when AI Technologies are being used to make decisions that may significantly affect you. We will implement processes to verify the accuracy of AI-generated outputs and we will take reasonable steps to maintain human oversight and review of significant AI-generated decisions;
- Security: we implement technical and organisational measures to help ensure that AI Technologies are used securely and lawfully to maintain the security and integrity of your personal information; and
- Risk mitigation: We document the risks associated with our use of AI Technologies and implement mitigation measures. This includes ongoing monitoring of AI Technologies and re-assessment of risks in circumstances including where use cases change, misuse or errors are detected or AI Technologies are subject to adverse publicity.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact our Privacy Officer at:
Email: privacy@fusion5.com.au
